Customer Service - Donor Support Technician

CSL Plasma

Temple, TX

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JOB DETAILS

SKILLS

Adverse Events, Blood-Borne Pathogens, Customer Support/Service, Funding, Healthcare Providers, Information Technology & Information Systems, Lift/Move 25 Pounds, Manual Dexterity, Manufacturing, Mathematics, Mobile Devices, OSHA, Operational Support, Plasma, Safety/Work Safety, Standard Operating Procedures (SOP), Team Lead/Manager

LOCATION

Temple, TX

POSTED

30+ days ago

The Opportunity

Responsible for preparing the donor, donor area and equipment for the pheresis processors.

You will report to the Assistant Center Manager.

The Role

+ Prepares the autopheresis machine for the pheresis process.

+ Monitor the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.

+ Disconnect the donor when the process is complete.

+ Maintain alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.

+ Use Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.

+ Use PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.

+ Alerts Group Leader or Supervisor of donor flow issues.

+ Ensure the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).

+ Understand the policies and procedures associated with hyper immune programs at the center if applicable.

+ Maintain clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.

+ Maintain confidentiality of all personnel, donor and center information.

+ May be cross-trained in other areas to meet the needs of the business.

+ Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.

+ Perform job-related duties as assigned.

Your skills and experience

Education

High school diploma or equivalent required

Experience

+ Minimum of three (3) months’ work experience, preferably in medical or health provider environment or equivalent combination of education and experience

+ Will perform basic math calculations

Working Conditions

(physical & mental requirements)

+ Understand, remember and apply oral and/or written instructions

+ Understand and follow basic instructions and guidelines

+ Must be able to see and speak with customers and observe equipment operation.

+ Occasionally perform tasks while standing and walking up to 100% of time

+ Reach, bend, kneel and have high level of manual dexterity

+ Occasionally be required to lift and carry up to 25 pounds

+ Fast paced environment with frequent interruptions

+ Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens · Required to wear Personal Protective Equipment while performing specific tasks or in certain areas

+ Required to work overtime and extended hours to support center operational needs

About CSL Plasma

CSL Plasma (https://www.cslplasma.com/) operates one of the world’s largest and most sophisticated plasma donation networks, with nearly 330 donation centers in the U.S. and Europe. CSL Plasma is a subsidiary of CSL, a global biopharma company. Plasma collected at CSL Plasma facilities is used by CSL for the sole purpose of manufacturing lifesaving plasma-derived therapies for people in more than 100 countries. The parent company, CSL (https://www.csl.com/) (ASX:CSL; USOTC:CSLLY), headquartered in Melbourne, Australia, employs 29,000+ people.

Learn more about CSL Plasma here https://www.cslplasma.com/ and CSL, CSL Behring, CSL Seqirus and CSL Vifor here https://www.csl.com/ .

Learn more about CSL, CSL Behring, CSL Seqirus and CSL Vifor here at https://www.csl.com/ and CSL Plasma at https://www.cslplasma.com/ .

Our Benefits

For more information on CSL Plasma benefits visit https://cslbenefits.com/cslp .

You Belong at CSL

At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future.

To learn more visit https://www.csl.com/careers/inclusion-and-belonging

Equal Opportunity Employer

CSL is an Equal Opportunity Employer. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, please visit https://www.csl.com/accessibility-statement .

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CSL makes all employment decisions without regard to race, color, religion, national origin, ancestry, age, sex, gender, pregnancy, disability, marital status, sexual orientation, gender identity, genetic information, military status, protected veteran status (specifically status as a disabled veteran, recently separated veteran, armed forces service medal veteran, or active duty wartime or campaign badge veteran) or other classification protected by applicable US federal, state or local law. CSL complies with all applicable employment laws, including but not limited to Title VII of the Civil Rights Act of 1964, the Americans with Disabilities Act, the Fair Labor Standards Act, and the Immigration Reform and Control Act. https://www.cslbehring.com/careers/eeo-statement

About the Company

CSL Plasma

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