Customer Service & eCommerce Associate

Job Title: Customer Service & eCommerce Associate                                     Job Category: Production

Department/Group: Customer Service                                                          Job Code/ Req#:

Location: Tonawanda, NY                                                                             Travel Required: No

Level/Salary Range: $16-$19 an hour                                                            Position Type: Full Time

JOB DESCRIPTION

We are currently hiring a customer service and shipping associate for our catalog & web business in our factory location.

Position is full-time seasonal (September- April) from 8:30am-4:30pm with overtime opportunities and some weekends.

This person must possess the ability to maintain a positive attitude while providing exceptional customer service and support of incoming phone calls as well as order entry for customer orders. Must be self-motivated and reliable as this position is very busy during the rush times.

We sell our product all over the US and this position will be responsible for picking, packing and shipping for internet and phone orders.

Candidates must be physically capable of being on their feet for entire shift. Organizational and computer skills are very important as it is a busy multi-task environment.

ROLE AND RESPONSIBILITIES

• Packing product into boxes for purchase
• Answering phones and taking orders in Shopify platform
• Processing order and packing orders into shipping boxes
• Processing shipping via cloud-based shipping software

QUALIFICATIONS AND EDUCATION REQUIREMENTS

·         Entry Level

PREFERRED SKILLS

• Ability to work with detail, speed, and accuracy
• Ability to work well with others during rush times
• Self-starter
• Reliable
• Friendly
• Physically capable to pack and move boxes weighing up 40 lbs.
• Must be able to operate a personal computer with a general understanding of application software
• Must be able to work some weekends during holiday time