Sign upLog in

Customer Service

Burnett Specialists

EL Paso, TX

Apply
JOB DETAILS
SALARY
SKILLS
Analysis Skills, Communication Skills, Contract Approval, Contract Creation, Customer Support/Service, Data Collection, English Language, Interpersonal Skills, Multilingual, Multitasking, Needs Assessment, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Record Keeping, Resolve Customer Issues, Spanish Language, Technical Support, Time Management, Writing Skills
LOCATION
EL Paso, TX
POSTED
30+ days ago

Company located in downtown El Paso is looking for Customer Service Representatives.


Job Qualifications and Knowledge Requirements:
  • Must have excellent communication skills (verbal and written).
  • Must be bilingual (Spanish/English), spoken and written.
  • Direct work experience providing customer resolution involving calculations and technical assistance is highly preferred.
  • Must have ability to communicate with customers and resolve complaints via phone, email, mail, or text.
  • Must have a minimum of three years’ direct customer service experience.
  • Must be able to maintain professionalism under pressure related to multiple demands, high work volume and fast-paced environment.
  • Must have strong organizational, interpersonal, initiative, and good judgment.
  • Must have the ability to evaluate data and maintain records in an organized manner.
  • Must have the ability to analyze, review, and complete reports within specific deadlines.

Specific duties include, but are not limited to the following:

  • Greets customers warmly, ascertain their needs, and guide them to receive desired service.
  • Interviews applicants to obtain and verify all sources of the family’s income and assets to determine eligibility and financial responsibility of the applicant and makes adjustments, as deemed necessary.
  • Conducts briefing sessions to prospective applicants and participants.
  • Issues participant requests for lease approval, prepares contract file and ensures all necessary forms are completed.
  • Ensures that applicant files are up-to-date at all times.
  • Ensures an executed contract and copy of the executed lease have been obtained, as well as any other necessary documentation, are in the participant’s file.
  • Enters updated information for assigned waitlist interviews, as well as all other pertinent information, into internal database portal in an accurate and timely manner.
  • Answers participant and owner/landlord inquiries in a timely manner and responds appropriately.
  • Serves as a liaison between participants and owner/landlord and assists in bringing resolution for any issues that may arise between both parties.
  • Compiles and tracks data to monitor special programs, including non-routine activities not conducted with regular vouchers.


Work Hours:

8:00am – 5:00pm (1 hour lunch).
 

$20/hr.


Position could become full time with the company.

About the Company

B

Burnett Specialists

Resume Resources

Free Resume TemplatesFree Resume Builder