Job Description
As an IT Onsite Field Technician, you will be heavily focused on providing services through Proton Dealership IT - a division of The Reynolds and Reynolds Company. Proton is an IT company that provides support and amazing customer service to automotive dealerships across the nation. IT support is a commodity but AMAZING customer service is not! As an IT Onsite Field Technician, you will be the first line of contact for all technical concerns onsite at your assigned accounts. In this role, you will face a variety of technical issues, allowing you to creatively problem solve in a fast-paced environment. We are looking for someone with a professional and personable demeanor that will continuously strengthen client relationships and build rapport.
Specific responsibilities include: effective and efficient problem solving, collaborating with the help-desk to resolve on-site technical issues, fostering open communication with clients, scheduling client installations, guiding new equipment deployment, and hardware/network troubleshooting. If you are a customer service oriented IT professional, we encourage you to apply today!
PREFERRED QUALIFICATIONS:
- Experience with ticketing system(s), Windows Active Directory, desktop operating systems (windows 10 and 11)
- Strong familiarity with Microsoft Servers lineup of products
- Working knowledge of RMM software and Cisco
- Direct experience with O365 + GSuite
- Familiarity with VoIP phone systems, printer troubleshooting and network troubleshooting techniques
#LI-Remote
We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:
- Medical, dental, vision, life insurance, and a health savings account
- 401(k) with up to 6% matching
- Company vehicle for work purposes
- Paid holidays, vacation and sick days
Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.
Numbers & Facts
| Location | Anaheim, CA (Remote) |
| Industry | Computer Software |
| Company Size | 2,500 to 4,999 employees |
| Year Founded | 1866 |
| Website | http://www.reyrey.com/ |
About Company
Reynolds and Reynolds is an industry leader in developing software and business forms for the automotive industry. These products enable car dealerships to operate more efficiently and effectively in a competitive marketplace.
Our people are the key to our ongoing success. We foster an environment that allows our associates to grow professionally through challenging work, developmental training classes and an emphasis on promotion from within. We strive for an ideal work setting by providing state-of-the-art facilities and amenities, such as on-site cafés and fitness centers, sports leagues, and participation in local charitable activities.
To learn more about what it’s like to work at Reynolds, please visit our blog at http://life.reyrey.com!
Skills
- Automotive Repair and Maintenanceunmatched
- Cisco Network Systemsunmatched
- Communication Skillsunmatched
- Customer Relationsunmatched
- Customer Support/Serviceunmatched
- Desktop PCunmatched
- Help Deskunmatched
- Identify Issuesunmatched
- Information Technology & Information Systemsunmatched
- Microsoft Active Directoryunmatched
- Microsoft Product Familyunmatched
- Network Administration/Managementunmatched
- On Site Supportunmatched
- Operating Systemsunmatched
- Printersunmatched
- Problem Solving Skillsunmatched
- Technical Supportunmatched
- VoIP (Voice over IP)unmatched
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