Customer Service Engineer Job ID 513060 Posted since 07-Jul-2026 Organization Siemens Healthineers Field of work Customer Services Company Siemens Healthcare Limited Experience level Experienced Professional Job type Full-time Work mode Hybrid (Remote/Office) Employment type Permanent Any Siemens location in Leeds - United Kingdom North Yorkshire - United Kingdom Sheffield - United Kingdom Customer Service (Field Service) Engineer - Yorkshire & North-EastCompetitive base salary (£45,000 OTE-Year 1) + company car + bonus + share scheme + overtimeSiemens Healthineers is recruiting for a Customer Service (Field Service) Engineer to install, troubleshoot, repair, and maintain to a high standard; a range of state-of-the-art medical devices and address customer needs promptly and professionally. The role is primarily weekdays, with 12 weekend days rotated over a 12-month period.What are my responsibilities?Work in cooperation with the Customer Care Centre to carry out service, maintenance, updates and installation of Siemens Healthineers products within your designated product range and assist under supervision with other products. Ensure material parts are processed in accordance with policy Maintain all test equipment, tools and company property in good and working order Escalate as appropriate situations where customer satisfaction is compromised, or contractual obligations are unlikely to be met Maintain good communications and team working with all Managers and Colleagues Understand and comply with Siemens Healthineers work instructions, quality policy, codes of conduct policies and regulatory requirements at all times Identify any opportunities to improve efficiency and effectiveness of team processes. Complete personal administration and company mandatory training in a timely and accurate manner Work as part of a multidisciplinary team within customer services to ensure our company values are achievedWhat do I need to qualify for this job?HNC/HND or equivalent in an Electronics or Engineering related fieldPrevious Medical equipment experience not necessary as all relevant training will be provided.Ideally you will have previous field service experience where you have undertaken fault finding on electronic or medical equipment. You will also be required to have strong IT, Microsoft Office and Networking Infrastructure skillsYour customer facing skills will be invaluable, as you will be required to interface with customers and staff at all levels within Siemens Healthineers and must quickly gain the respect of others, both colleagues and customers at all levelsYou must hold a full UK driving licenseAdditional Information:Area covered is largely but not exclusively Yorkshire & North-East England. Good access to the A1 is desirable.A flexible approach to travelEssential training will be required in our European and USA training centres.A mentoring training program will be assigned to you to assist your journey and development. Within this program you will be mentored within the field by an experienced and qualified peer and supported by your regional Customer Service Manager throughout the processProjected dates for 1st stage interviews (via Teams) to be week commencing 2nd September.Our Benefits:A competitive salaryGenerous pension contributionCompany vehicle26 days holiday + bank holidaysSubsistence allowance to support daily mealsBonus and share schemeAccess to our flexible benefits from private medical insurance to financial guidanceCorporate Social Responsibility opportunities including 2 paid volunteering days per yearSupport from our 24/7 employee assistance programmeAccess to career development via apprenticeship levy to achieve external qualificationsIn addition, we provide a flexible and dynamic environment with the space to stretch beyond your comfort zone in order to grow both personally and professionally. Our unique team spirit arises from embracing different perspectives, open debate, and the will to challenge conventions. Change is a constant aspect of our work. We aspire to lead the change in our industry, not react to it. That is why we will seek, implement and celebrate your best ideas in line with our strategy and ambitions.We recognise that building a diverse workforce is critical to the success of our business. Strongly encouraging applications from a diverse talent pool and welcome the opportunity to discuss flexibility requirements with our applicants to encourage agile working.Who we are:We are a team of more than 71,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.How we work:When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual's potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world's most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.As an equal opportunity employer, we welcome applications from individuals with disabilities.We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. Please create a profile within our talent community and subscribe to personalized job alert that will keep you posted about new opportunities.To all recruitment agencies:Siemens Healthineers' recruitment is internally managed, with external support permitted only when a qualified supplier has established a formal contract with us. Unsolicited candidate submissions and referrals, absent a current supplier contract, do not establish consent and are ineligible for fees. We delete and destroy unsolicited information, thus, would recommend you refrain from any such practices. Your adherence to our policies is appreciated Job ID 513060 Posted since 07-Jul-2026 Organization Siemens Healthineers Field of work Customer Services Company Siemens Healthcare Limited Experience level Experienced Professional Job type Full-time Work mode Hybrid (Remote/Office) Employment type Permanent Any Siemens location in Leeds - United Kingdom North Yorkshire - United Kingdom Sheffield - United Kingdom Customer Service (Field Service) Engineer - Yorkshire & North-EastCompetitive base salary (£45,000 OTE-Year 1) + company car + bonus + share scheme + overtimeSiemens Healthineers is recruiting for a Customer Service (Field Service) Engineer to install, troubleshoot, repair, and maintain to a high standard; a range of state-of-the-art medical devices and address customer needs promptly and professionally. The role is primarily weekdays, with 12 weekend days rotated over a 12-month period.What are my responsibilities?Work in cooperation with the Customer Care Centre to carry out service, maintenance, updates and installation of Siemens Healthineers products within your designated product range and assist under supervision with other products. Ensure material parts are processed in accordance with policy Maintain all test equipment, tools and company property in good and working order Escalate as appropriate situations where customer satisfaction is compromised, or contractual obligations are unlikely to be met Maintain good communications and team working with all Managers and Colleagues Understand and comply with Siemens Healthineers work instructions, quality policy, codes of conduct policies and regulatory requirements at all times Identify any opportunities to improve efficiency and effectiveness of team processes. Complete personal administration and company mandatory training in a timely and accurate manner Work as part of a multidisciplinary team within customer services to ensure our company values are achievedWhat do I need to qualify for this job?HNC/HND or equivalent in an Electronics or Engineering related fieldPrevious Medical equipment experience not necessary as all relevant training will be provided.Ideally you will have previous field service experience where you have undertaken fault finding on electronic or medical equipment. You will also be required to have strong IT, Microsoft Office and Networking Infrastructure skillsYour customer facing skills will be invaluable, as you will be required to interface with customers and staff at all levels within Siemens Healthineers and must quickly gain the respect of others, both colleagues and customers at all levelsYou must hold a full UK driving licenseAdditional Information:Area covered is largely but not exclusively Yorkshire & North-East England. Good access to the A1 is desirable.A flexible approach to travelEssential training will be required in our European and USA training centres.A mentoring training program will be assigned to you to assist your journey and development. Within this program you will be mentored within the field by an experienced and qualified peer and supported by your regional Customer Service Manager throughout the processProjected dates for 1st stage interviews (via Teams) to be week commencing 2nd September.Our Benefits:A competitive salaryGenerous pension contributionCompany vehicle26 days holiday + bank holidaysSubsistence allowance to support daily mealsBonus and share schemeAccess to our flexible benefits from private medical insurance to financial guidanceCorporate Social Responsibility opportunities including 2 paid volunteering days per yearSupport from our 24/7 employee assistance programmeAccess to career development via apprenticeship levy to achieve external qualificationsIn addition, we provide a flexible and dynamic environment with the space to stretch beyond your comfort zone in order to grow both personally and professionally. Our unique team spirit arises from embracing different perspectives, open debate, and the will to challenge conventions. Change is a constant aspect of our work. We aspire to lead the change in our industry, not react to it. That is why we will seek, implement and celebrate your best ideas in line with our strategy and ambitions.We recognise that building a diverse workforce is critical to the success of our business. Strongly encouraging applications from a diverse talent pool and welcome the opportunity to discuss flexibility requirements with our applicants to encourage agile working.Who we are:We are a team of more than 71,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.How we work:When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual's potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world's most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.As an equal opportunity employer, we welcome applications from individuals with disabilities.We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. Please create a profile within our talent community and subscribe to personalized job alert that will keep you posted about new opportunities.To all recruitment agencies:Siemens Healthineers' recruitment is internally managed, with external support permitted only when a qualified supplier has established a formal contract with us. Unsolicited candidate submissions and referrals, absent a current supplier contract, do not establish consent and are ineligible for fees. We delete and destroy unsolicited information, thus, would recommend you refrain from any such practices. Your adherence to our policies is appreciated