Job Description
Job Title: Customer Service Engineer (L2)
Location: Andover, MA 01810
Duration: 06 Months
Location: Andover, MA 01810
Duration: 06 Months
Key Responsibilities:
Provide Level 2 desktop and end-user technical support
Deliver onsite (deskside) and remote support to end users
Troubleshoot and resolve hardware, software, and access-related issues
Support Windows desktops/laptops and perform break/fix repairs
Perform laptop provisioning, imaging, deployment, and configuration
Support onboarding activities and end-user setup
Manage and update tickets using ticketing systems
Maintain IT asset inventory and track device lifecycle activities
Coordinate with internal IT teams for escalations and issue resolution
Provide strong customer service and timely ticket resolution
Support day-to-day IT operations in an enterprise environment
Required Skills & Experience:
3 years of Desktop Support / IT Support experience
Strong Level 2 desktop troubleshooting experience
Hands-on experience with Windows OS support
Experience with Active Directory
Experience with SCCM and device imaging/deployment
Experience with Microsoft 365 / Outlook
Experience with ServiceNow or comparable ticketing systems
Basic Apple/Mac support experience preferred
Strong communication and customer service skills
Experience supporting enterprise/corporate environments
Numbers & Facts
| Location | Andover, MA |
| Industry | Other/Not Classified |
| Salary | $24–$24.25 Per Hour |
| Company Size | 100 to 499 employees |
| Year Founded | 1998 |
| Website | www.eteaminc.com |
About Company
Looking for a great job? Join eTeam. We’re looking for talented staffing professionals to join our staff. We also provide contract assignments and full-time jobs at Fortune 2000 Companies. We’ve been named one of the best companies to work for by Staffing Industry Analysts and New Jersey Business.
Skills
- Apple Macsunmatched
- Asset Managementunmatched
- Communication Skillsunmatched
- Customer Support/Serviceunmatched
- Desktop Administrationunmatched
- Desktop PCunmatched
- Help Deskunmatched
- Identify Issuesunmatched
- Inventory Managementunmatched
- Laptop PCunmatched
- Microsoft Active Directoryunmatched
- Microsoft Windows Desktopunmatched
- Microsoft Windows Operating Systemunmatched
- Onboardingunmatched
- Problem Solving Skillsunmatched
- ServiceNowunmatched
- Technical Supportunmatched
- Time Managementunmatched
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