Customer Service Engineer

Experience

• Familiar with the principles and hardware/software configurations of diagnostic imaging equipment. Prior experience working on CT,MR and PET machines strongly preferred.
• Ideally, have previous field service experience where you have managed a geographic territory and demonstrated strong troubleshooting ability with hardware, mechanical, and software systems
• Possess relevant IT skills with competence on Windows, Microsoft Office suite, and network communication and connectivity;

Duties & Responsibilities

• Provide top-level on-site service support that delights our customers and sets the benchmark for the medical imaging industry
• Work closely with Customer Care Center (regional and headquarter level) to effectively carry out trouble-shooting, maintenance, and updates on designated products
• Embrace new technology while levering core strengths in customer service and service support
• Play a key role in new, first-of-a-kind medical imaging system product launches in the US market
• Continually build competence in providing technical assistance and support to our customers
• Quickly and efficiently escalate challenges as appropriate to ensure expeditious resolution of all issues and high levels of customer satisfaction
• Responsible for installation of diagnostic imaging equipment for designated products in geographic region
• Attend service training courses overseas and in the US as needed.

Requirements

This position is for a remote field service engineer. 

The selected candidate must live in or near the posting location for this position.

Required Citizenship / Work Permit / Visa Status
US Citizen / Green Card holder

Must-Haves
CUSTOMER SERVICE

MICROSOFT OFFICE;WINDOWS

Min. 3+ years as service engineer. Multi-vendor experience on CT, MR. & PET machines. 

Possesses formal training