Customer Service Engineer

Worldwide TechServices LLC

Moss Point, MS

Apply

JOB DETAILS

JOB TYPE

Part-time

SKILLS

Apple iMac, Change Management, Change Requests/Orders, Communication Skills, CompTIA A+, Computer Systems, Contract Requirements, Customer Relations, Customer Support/Service, Desktop PC, Government Contracts, Government Requirements, Hardware Installation, Help Desk, Identify Issues, Interpersonal Skills, Laptop PC, Metrics, OEM (Original Equipment Manufacturer), Operations Processes, Presentation/Verbal Skills, Printers, Professional Services, Property Maintenance, Technical Support, United States Citizen, Writing Skills

LOCATION

Moss Point, MS

POSTED

30+ days ago

Job Summary The Customer Service Engineer - is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment. Due to government contract requirements, U.S. Citizenship is required for this position. Responsibilities • Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC’s, desktops, laptops, tablets and printers. • Provide support to client identified VIPs • Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities. • Perform Install/Move/Add or Change (IMAC) activities. • Perform all assigned desk-side support activities • Display outstanding technical and professional services skills at all times • Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines • Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair • Understands and follows all documented service operations policies and procedures. • Other duties or certifications may be assigned to meet business needs Requirements Education and Experience: • Typically requires technical school certification or equivalent of 2-4 years of relevant experience Certifications and/or Qualifications: • Maintain all required OEM Certifications as directed by Management • Knowledge of relevant software and hardware systems • Understanding of ITIL methodologies • A+ certification is desired • May require additional customer-specific certifications or training as required Skills: • Excellence in communication and customer-facing skills • Strong oral, written and interpersonal skills • Ability to follow instructions and processes with minimal instruction • Ability to lift and or move various computer equipment up to 50 lbs. • Must own a basic repair kit Additional requirements may exist if offer of employment is extended

About the Company

Worldwide TechServices LLC

Resume Resources

Free Resume Templates Free Resume Builder