Apple iMac, Change Management, Change Requests/Orders, Communication Skills, CompTIA A+, Customer Service Operations, Customer Support/Service, ITIL (IT Infrastructure Library), Identify Issues, Interpersonal Skills, Laptop PC, Lift/Move 50 Pounds, Metrics, OEM (Original Equipment Manufacturer), Policy Development, Printers, Procedure Development, Technical Support
The Customer Service Engineer is an intermediate role focused on troubleshooting and repairing technology products in end-user environments, including PCs, laptops, tablets, and printers.
- Performs basic to moderate troubleshooting and repair activities.
- Supports VIP clients and responds to change management requests such as installing new equipment and providing desk-side support.
- Executes IMAC activities and all desk-side support tasks.
- Maintains professional communication, updates end-users on repair status, and follows established policies and procedures.
- Meets customer service and operational metrics.
- Possesses relevant technical certifications, such as OEM certifications and preferably an A+ certification, with knowledge of hardware/software systems and ITIL methodologies.
- Exhibits strong communication, interpersonal, and customer service skills.
- Capable of lifting up to 50 lbs and owns a basic repair kit.
Additional duties or certifications may be assigned as needed. Equal opportunity employer.