Customer Service Engineer

Lumenis is a global medical technology company known for innovative, energy-based solutions and exceptional customer support. Our Field Service Engineers play a critical role in ensuring our technology performs reliably in clinical environments.Location: San FranciscoEmployment: Type: Full-TimeTravel: 60%+We are seeking a skilled and motivated Customer Service Engineer to deliver on-site technical support, installation, and maintenance of advanced equipment. This role is ideal for someone who enjoys hands-on work, problem-solving in real-world environments, and building strong customer relationships.What You'll DoInstall, commission, maintain, and repair company equipment at customer sitesDiagnose and resolve mechanical, electrical, and software issues efficientlyPerform preventive maintenance to maximize system uptime and performanceProvide technical training and guidance to customers and end usersDocument service activities, findings, and recommendations accuratelyCollaborate with engineering and support teams to improve product reliabilityWhat We're Looking ForDegree or technical certification in Engineering, Electronics, or related field (or equivalent experience)Experience in field service, maintenance, or technical support rolesStrong troubleshooting and customer-facing communication skillsAbility to travel and work independentlyValid driver's licenseNice to HaveExperience with industrial, medical, or automation equipmentKnowledge of PLCs, networking, or control systemsCompensation & BenefitsCompetitive payMedical, dental, and vision insuranceLife and disability insurance401(k) retirement planPaid time off, including vacation and holidaysAll qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or on the basis of disability, gender identity, and sexual orientation.The job description outlined above reflects general details as necessary to describe the primary functions of this job, the level of knowledge and skill typically required, but should not be construed as an all-inclusive listing of work requirements. Individuals may be asked to perform duties other than those mentioned above in order to cover absences or relief in the appropriate department to equalize peak work periods or otherwise balance the workload.

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