Customer Service - Enrollment

Customer Service - Enrollment

Location: Livermore, CA

Onsite Flexibility: Onsite

Contract Details

• Position Type: Contract
• Contract Duration: 6 months
• Pay Rate: $22.00 $23.00 / Hour (USD)
• Shift / Schedule: Flexible shift between 5:00 AM 5:00 PM PST (40 hours per week)
• Work Authorization: Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Job Summary

The Enrollment Services Representative plays a key role in guiding customers through the enrollment process from start to finish. This role serves as the primary point of contact, ensuring a smooth onboarding experience by reviewing service details, costs, and providing training until customers are fully active.

Key Responsibilities

• Assist customers throughout the full enrollment process
• Serve as the main point of contact from account initiation to activation
• Clearly explain service details, costs, and enrollment steps
• Provide training and guidance to customers during onboarding
• Handle high-volume inbound/outbound phone interactions
• Maintain accurate records and documentation
• Ensure a high level of customer satisfaction

Required Skills

• Proven customer service experience (phone-based preferred)
• Strong phone etiquette and communication skills
• Ability to multitask in a fast-paced environment
• Quick learner with strong information retention skills
• High level of attention to detail
• Reliable attendance and dependability

Preferred Skills

• Prior experience in benefits, healthcare, or enrollment services

Benefits

• Medical, Vision, and Dental Insurance Plans
• 401k Retirement Fund

Important Notes

• Candidates must be available for onsite interviews
• This is an urgent backfill role, and candidates should be prepared to start immediately once screenings are complete

About the Client

This leading healthcare innovator has been advancing medical science for more than 140 years, with a portfolio spanning medical devices, diagnostics, nutritional science, and pharmaceutical products that reach patients in more than 160 countries. The organization operates across four major business segments medical devices, nutritional products, diagnostics, and established pharmaceuticals and employs biomedical engineers, clinical scientists, regulatory affairs specialists, and commercial operations professionals across its global network. With operations in over 160 countries and recognized innovations in continuous glucose monitoring, cardiac devices, and nutritional solutions, this organization offers professionals a meaningful opportunity to contribute to healthcare outcomes that touch millions of lives. The company is a certified Great Place to Work, with 80 percent of employees reporting it is a great place to work, well above the national average.

About GTT

GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U.S. and Canada.

Job Number: 26-10630