Customer Service / Equipment Rental Counter Associate

EDUCATION, SKILLS & REQUIREMENTS:

- A high school diploma or equivalent GED is preferred but not required
- Bilingual preferred
- Must be able to lift/move approximately 50-70 lbs.
- Customer service aptitude
- Strong telephone skills
- Effective written and oral communication skills
- Valid driver's license and clean driving record
- Equipment rental industry experience preferred
- Point of Rental software experience preferred
- Experience as sales representative, rental counter sales representative, auto parts sales representative, equipment dispatcher, truck dispatcher, construction foreman, or similar role preferred

JOB DUTIES:

- Counter Associate will assist rental customers in a polite, friendly, and professional manner whether in person or on the phone
- Ask customer questions to determine their rental needs and recommend proper equipment - Provide alternative suggestions if appropriate
- Prepare rental forms and contracts by obtaining customer signature and other information as required
- Explain rental fees and provide information about rented items such as operation of equipment and safety features
- Answer telephone and receive orders by phone
- Resolve customer problems and answer questions
- Schedule equipment delivery and pickups and assist customer with the loading and unloading of equipment when necessary
- Daily audits of open contracts and call overdue rentals

TECHNICAL SKILLS:

- Complete rental transactions on Point of Rental software and perform basic tasks including, checking equipment rates and availability, creating rental quotes, reserving equipment, opening/closing rental contracts, scheduling equipment deliveries/pickups, emailing quotes/reservations/contracts to customers
- Periodically update and review company website for accuracy and messaging

OTHER TASKS AND RESPONSIBILITIES:

- Clean showroom floor and equipment - Arrange showroom displays - Keep shelves organized, stocked and clean
- Report safety violations to supervisor
- Adhere to all company policies, procedures, rules, and regulations in written or verbal form
- Comply with government safety requirements and other regulations and security in store
- Attend department, store, and safety meetings
- Perform other duties as requested

WORKING CONDITIONS:

- Must be able to sit or stand for long periods of time
- The job requires constant interaction with the public
- May have exposure to chemicals, including but not limited to gasoline, diesel fuel, propane, kerosene, and cleaning solvents
- Most work will be indoors with limited exposure to outside elements

BENEFITS:

401(k)
401(k) matching
Competitive pay
Dental insurance
Employee discounts
Health insurance
Life Insurance
Paid sick time
Training & development
Vision insurance

PAY FREQUENCY:

Paid biweekly

SCHEDULE:

Day shift: 7am-5pm
Open: Monday-Saturday
Overtime available
Some Saturday work required