Customer Service & Estimator Representative

Position Summary

We are seeking a driven and customer-focused Customer Service & Estimator Representative to support both frontline customer engagement and commercial project estimating. This hybrid role plays a key part in delivering exceptional customer experiences while driving residential & commercial sales growth through accurate estimating, relationship building, and project coordination.

The ideal candidate is proactive, detail-oriented, and comfortable working in a fast-paced environment-able to balance customer service responsibilities with technical estimating duties. This role offers opportunities for growth into sales or leadership while embracing our "Make Money and Have Fun!" culture.

Key Responsibilities

Customer Service & Sales Support

• Deliver outstanding service via phone, email, and in-person interactions.
• Support walk-in customers with counter sales and product guidance.
• Process orders, transactions, and customer data in ERP/CRM systems.
• Handle customer inquiries, resolve issues, and maintain strong relationships.
• Collaborate with sales, warehouse, and delivery teams to ensure accurate and timely fulfillment.
• Identify sales opportunities and contribute to revenue growth.

Estimating & Project Management

• Prepare estimates by reviewing blueprints, specifications, and project documents.
• Perform lumber, siding, and roofing take-offs and calculate material requirements. Using our software (PlanSwift).
• Develop and submit accurate project quotes and proposals.
• Track and follow up on bids, documenting outcomes and identifying improvement opportunities.
• Build relationships with general contractors, end users, and institutional clients.
• Conduct site visits to verify conditions impacting project scope.
• Prepare submittals for approval by architects and project owners.
• Order, track, and manage materials for awarded projects.
• Work closely with vendors to secure competitive pricing.

Business Development & Collaboration

• Grow residential & commercial sales within the company's footprint.
• Partner with internal sales teams to close project opportunities.
• Share market insights and identify opportunities for product line growth.
• Maintain strong relationships across departments and with external stakeholders.

Reporting Structure

• Reports to: Branch Manager
• Works cross-functionally with sales, warehouse, drivers, and vendor partners

Qualifications

Minimum Qualifications

• 1-2+ years of customer service, sales support, or estimating experience
• Experience reading project plans, blueprints, or construction specifications (preferred for estimating portion)
• Strong communication and interpersonal skills
• Experience with CRM and/or ERP systems
• Ability to multitask, prioritize, and meet deadlines
• Self-motivated with strong organizational skills
• Valid driver's license with reliable transportation
• Authorized to work in the U.S. without sponsorship
• Ability to pass background check and drug screening

Preferred Qualifications

• Experience in building materials distribution or construction industry
• Knowledge of estimating software (PlanSwift) and take-off processes
• Proven track record in sales or customer relationship management
• Bilingual (English/Spanish) preferred
• Associate's or bachelor's degree in business, communications, or related field
• Strong analytical skills with the ability to interpret sales and project data

Core Competencies

• Customer Focus & Relationship Building
• Sales Acumen & Business Development
• Estimating Accuracy & Attention to Detail
• Communication & Collaboration
• Problem Solving & Critical Thinking
• Time Management & Organization
• Adaptability & Continuous Learning
• Integrity & Team-Oriented Mindset

Physical & Working Conditions

• Primarily office-based, with extended periods of sitting or standing
• Frequent computer and phone use
• Occasional lifting (up to 20 lbs.)
• May involve movement around office/warehouse and occasional site visits
• Fast-paced, deadline-driven environment requiring strong multitasking skills
• Reasonable accommodations available in accordance with ADA standards

Why Join Us

Join a national building materials distributor that values its people and invests in their success. We offer:

• Opportunities for career growth and advancement
• A collaborative, team-oriented environment
• Ongoing training and development
• A culture built on performance and fun: "Make Money and Have Fun!"

The base salary for this position typically falls within the range of $20.00 to $25.00 per hour. Starting wage may vary based on a number of factors including, but not limited to, the position being offered, location, education, training, and/or experience. SRS Distribution offers additional competitive and non-financial benefits. Hourly associates may be eligible for overtime based on business needs. Depending on the role, associates may also be eligible for performance-based bonus programs, commissions, car allowance or automobile and fuel program, and reimbursement for travel expenses in accordance with company travel policy.

Job Location:

Lumber Suppliers - Champaign

211 S Staley Rd Champaign, IL 61822

As an Equal Employment Opportunity (EEO) employer SRS Distribution Inc., including all its subsidiaries, provides job opportunities to qualified individuals without regard to actual or perceived race, color, creed, religion, national origin, sex, gender, age, disability, gender identity, sexual orientation, citizenship status, uniform service, veteran status, marital status, genetic information, physical or mental disability, or any other characteristic in accordance with applicable federal, state, and local EEO laws.

If you are an individual with a disability or a disabled veteran and require a reasonable accommodation in applying for any posted position, please contact Human Resources at US: 855.556.3221, or by email to: HR@Help.SRSDistribution.com with the nature of your accommodation request and include the Business name, location and title of the job opening. Please allow one (1) business day for a reply.

All employment offers are contingent upon successful completion of a background check and drug screen, as permitted by law.

Competitive weekly/bi-weekly pay, discretionary bonuses, 401(k) with company match, Employee Stock Purchase Plan, paid time off (vacation, sick, volunteer, holidays, birthday, floating), medical/dental/vision, flexible spending accounts, company-paid life and short-term disability, plus optional long-term disability, and additional life insurance. All benefits subject to eligibility.

Should a Candidate be submitted to fill a position by a recruiting or staffing services agency ("Agency"), the Company has no obligation to pay the Agency any fee for submission, offer, placement or any service without a fully executed contract of service covering the engagement.