Customer Service Expeditor

Customer Service Expeditor

This is your opportunity to join a fast-paced, high energy business specializing in interior finishes. ProSource Wholesale is a private wholesale flooring, plumbing, kitchen and bath showroom catering to the trade industry, and their clients.  As an Customer Service Expeditor you will be supporting a high producing showroom to achieve an ever-growing customer experience.  In doing so you would be working directly with our sales team, customer base as well as other departments as needed.

To thrive in this role, you must be a solutionist who enjoys demonstrating passion toward our consumer base & feels compelled to never stop improving.  This position also requires spelling, grammar, written, verbal, organizational, problem-solving skills and the ability to communicate professionally.

What you will be doing:

• Receptionist for a front desk position.
• Greet customers entering showroom needing sales assistance.
• Answer incoming phone calls and direct calls as needed.
• Order supplies and sort and distribute mail.
• Answer general questions
• Determine nature of business and direct to appropriate destination.
• Maintain safe and clean reception area and in-house courtesy bar area by complying with established policies and procedures
• Complete special assignments from other departments as required.
• Maintain continuity within diverse office environment by documenting and communicating actions, irregularities, and continuing needs.

Qualifications:

The ideal candidate will have a High School diploma or equivalent and 2+ years of customer service-related experience.

·         Must have excellent verbal communication skills and front desk, multiphone experience.

·         Proficient in MS Outlook, Word, Excel, and Internet Communications software.

·         Organizes and plans well.

·         Good time management.

·         Out-going, personal, and highly professional when relating to customer base.

·         Must be professionally dressed.

Who we are:

ProSource Wholesale is one of the largest flooring companies in the country with 145+ showrooms across the United States and Canada with new showrooms opening each year. Our showrooms are staffed by teams of professionals who are experts in residential and commercial products, and our products don't end at just flooring; we provide everything from cabinets to bathtubs and are recognized as an industry leader! This is an onsite position.