Customer Relations, Customer Satisfaction, Customer Support/Service, Order Management, Regulations
- Bachelor’s degree in International Business, Supply Chain, or a related field preferred.
- 2–5 years of customer service experience in a manufacturing environment, specifically handling international accounts.
- Proven experience with U.S. Export Administration Regulations (EAR) and/or International Traffic in Arms Regulations (ITAR).
- Proficiency in ERP systems (SAP preferred) and MS Office (especially Excel); experience with Automated Export System (AES) filings is a plus. Experience with E2Open or similar system preferred.
- Certifications: Professional certifications such as ECoP® (EAR or ITAR) or CUSECO® are highly desirable.
- Order Management: Process complex international orders, verify product availability, lead times, and pricing within ERP systems (e.g., SAP or Oracle).
- Export Compliance Screening: Conduct and document Denied Party Screenings and embargo checks for all international transactions to ensure compliance with global trade laws.
- Regulatory Documentation: Prepare and review critical export documentation, including commercial invoices, packing lists, and End-User Statements.
- Classification Support: Assist in determining Export Control Classification Numbers (ECCN) and Harmonized Tariff Schedule (HTS) codes for manufactured goods.
- Logistics Coordination: Collaborate with production, shipping, and freight forwarders to ensure timely, compliant deliveries and resolve any shipment delays or customs inquiries.
- Customer Communication: Provide proactive updates on order status, handle technical product inquiries, and resolve customer complaints with professionalism and tact.
- Recordkeeping: Maintain accurate, legally compliant records of all export-related documents and communications in accordance with government regulations (e.g., 15 CFR §762).
Serves as the primary point of contact for global customers, managing the full order life cycle from initial inquiry to final delivery. Ensures all international transactions adhere to strict trade regulations, including EAR and ITAR, while maintaining high standards of customer satisfaction and operational efficiency.
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The Partners Alliance, Inc.