Administrative Skills, Communication Skills, Customer Escalations, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Service Management, Customer Support/Service, Driver's License, Maintenance Services, Microsoft Office, Multitasking, On Site Support, Operations Management, Problem Solving Skills, Property Maintenance, Property Management, Record Keeping, Residential Real Estate, Retail Operations, Time Management, Vendor/Supplier Planning
Location (city, state): Tampa, FL
Industry: Property Management / Residential Services
Compensation: $16 - $22 / hr
Work Schedule:Monday-Friday
About Our Client:
Our client is partnering with Addison Group to identify a professional and customer-focused Customer Service Field Representative to support residents and property operations in the Tampa area. This individual will act as a liaison between residents, vendors, and internal teams while assisting with property-related concerns and field service coordination.
Job Description:
The Customer Service Field Representative will provide in-person and remote support for residents across a portfolio of residential properties. This role combines customer service, field coordination, issue resolution, and administrative support to ensure a positive resident experience and efficient property operations.
Key Responsibilities:
- Serve as the primary point of contact for residents regarding property concerns, maintenance requests, and service follow-up
- Conduct field visits to occupied and vacant residential properties as needed
- Coordinate with maintenance vendors, contractors, and internal operations teams to ensure timely resolution of issues
- Document resident interactions, service updates, inspections, and property notes within internal systems
- Perform move-in/move-out walkthroughs and property assessments
- Assist with scheduling repairs, inspections, and service appointments
- Provide professional customer support while handling escalations and resolving resident concerns
- Maintain accurate records and communicate updates clearly to residents and management teams
- Support occupancy goals by helping maintain property standards and resident satisfaction
Qualifications:- 2+ years of experience in customer service, property management, field operations, or resident services
- Strong communication and problem-solving skills
- Comfortable working both in the field and in an office environment
- Experience coordinating schedules, vendors, or service appointments preferred
- Ability to manage multiple priorities in a fast-paced environment
- Proficiency with Microsoft Office and customer management systems/CRMs
- Valid driver's license and reliable transportation required
Additional Details:- Role will involve regular travel between residential properties throughout the Tampa area
- Opportunity for long-term growth within a stable and growing organization
- Ideal candidates come from property management, hospitality, retail operations, field service coordination, or customer support backgrounds
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
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Addison Group
Need a job? Need an employee? Then you need Addison Group, the professional staffing and search firm that has reshaped the industry with our excellent placements in the Administrative & HR, Engineering, Executive Search, Finance & Accounting, Healthcare, and IT sectors.
Addison Group has enjoyed rapid growth since its inception in 1999, when a group of visionary industry leaders in Chicago set out with the simple goal of recruiting the best candidates for the best companies. With the help of its strategic investment partner, Trilantic Capital Partners, Addison Group has expanded its reach across the country through 13 offices and six core industry sectors, from Administrative to IT.
1,500 to 1,999 employees
Staffing/Employment Agencies
http://www.addisongroup.com/