Customer Service Fleet Support Specialist

Posting Details

Come and join the Bearkat community!

Named after Texas' legendary hero, General Sam Houston, the university boasts a rich historical legacy that resonates with the spirit of Texas, which provides a balance between a peaceful, natural setting and proximity to urban amenities. With a student population of over 21,000, SHSU offers a vibrant and dynamic community. SHSU has a small town feel with large scale opportunities. Located in the Piney Woods region of East Texas and just an hour drive north of Houston, Huntsville provides area residents with a sense of community and belonging.

SHSU offers compelling options for individuals seeking a fulfilling and impactful career including a superior benefit package, competitive salaries and a flexible work environment fostering work/life balance. SHSU offers programs that support a healthy work-life balance, contributing to employee well-being and job satisfaction, as well as, professional development opportunities with our educational assistance and dependent assistance programs.

Posting Information

This position is security-sensitive and thereby subject to the provisions of the Texas Education Code §51.215, which authorizes the employer to obtain criminal history record information.

Requisition 202600308S Title Customer Service Fleet Support Specialist FLSA status Non-Exempt Hiring Salary

This position is a pay grade 6. Please see Pay Grade Table at: https://pa-hrsuite-production.s3.amazonaws.com/116/docs/636763.pdf

Occupational Category Technical/Para-Professional Department Facilities Business Services Division Division of Finance and Operations Open Date 10/05/2026 Open Until Filled Yes Educational and Experience Requirement

Associate's degree in related field. Bachelor's degree preferred. Three years relevant administrative assistant experience or experience in a related field. Experience in fleet operations is preferred. A combination of education, experience, and training that would produce the required knowledge and abilities could be considered.

Nature & Purpose of Position

Performs advanced administrative assistant duties and customer service support functions for Facilities Business Services, including coordinating fleet-related activities, maintaining records, and possibly assisting with operational and financial processes. Provides exceptional customer support to fleet users while ensuring compliance with safety regulations, organizational policies, and applicable legal requirements.

Primary Responsibilities

Performs advanced administrative assistant duties. Provides departmental or University information to students, departments, and staff. Administers SHSU Bearkat Wheels vehicle rental program. Coordinates with the State of Texas Office of Vehicle Fleet Management, US Bank/Voyager Fleet Card program, and manages Toll Road Authority activities regarding SHSU rental fleet vehicles. Oversees the fleet operation support within the Customer Service area. This includes processing vehicle reservations and assignments, assisting with vehicle check-in and check-out procedures, and monitoring fleet availability. Interprets SHSU's fleet policies and procedures. Compiles, tracks, and reviews data and reports when requested. Prepares, reviews, revises, and distributes documents and correspondence. Performs other related duties as assigned.

Other Specifications

Requires a general knowledge of standard office functions. Requires knowledge of procedures and practices. Must be able to use standard office software. Must be able to apply policies and procedures and solve routine problems of a repetitive nature.

Full Time Part Time Full Time Position Number Quicklink https://shsu.peopleadmin.com/postings/48842

EEO Statement

EEO Statement

Sam Houston State University is an Equal Employment Opportunity Employer and Smoke/Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, creed, ancestry, marital status, citizenship, color, national origin, sex, religion, age, disability, or protected veteran status. The University takes seriously the initiative to ensure equal opportunity in the workforce and to comply with Title VII as interpreted by the U.S. Supreme Court. Sam Houston State University is an "at will" employer. Employees with a contract will have additional terms and conditions. Security-sensitive positions at SHSU require background checks in accordance with Education Code §51.215.

Annual Security and Fire Safety Report

Applicant Documents

Required Documents

• Resume
• Cover Letter
• Letter of Recommendation 1

Optional Documents

• Reference Contact Information

Screening Questions

Required fields are indicated with an asterisk (*).

• • How did you learn about this position?

• The Chronicle of Higher Education

• TWC - Work in Texas

• Inside Higher Ed

• Higher Ed Jobs

• HERC - Higher Education Recruitment Consortium

• SHSU Website

• SHSU Employee

• Other

• If your response to the question above was "SHSU Employee" please indicate employee's name and department.

(Open Ended Question)

• If your response to the question above was "Other" please indicate from what source.

(Open Ended Question)

• How many years of clerical experience do you have?

• None

• Less than 1 year

• More than 1 year but less than 3 years

• More than 3 years but less than 5 years

• More than 5 years but less than 8 years

• More than 8 years

• • How many years of customer service experience do you have?

• None

• Less than 1 year

• More than 1 year but less than 3 years

• More than 3 years but less than 5 years

• More than 5 years but less than 8 years

• More than 8 years

• • Have you ever worked for a University or College? If yes, please explain.

(Open Ended Question)