Job Description
Job Title: Customer Service Representative - HR Service Center
Location: Schaumburg, IL (Hybrid)
Duration: 6 months
Responsibilities
Qualifications
Location: Schaumburg, IL (Hybrid)
Duration: 6 months
Responsibilities
- The successful candidate will be responsible for managing a high volume of inbound calls and email inquiries related to Human Resources and payroll matters, ensuring timely, accurate, and professional resolution of employee and customer concerns.
- This role requires the ability to effectively utilize service center knowledge articles and established procedures when addressing a wide range of inquiries.
- The ideal candidate will demonstrate strong problem-solving skills by assessing customer needs, gathering and clarifying information, conducting thorough research, and delivering appropriate solutions.
- Responsibilities also include maintaining accurate and detailed records of all interactions within the case management system to ensure compliance, consistency, and a seamless customer experience.
Qualifications
- Candidates should possess exceptional customer service skills, along with strong written and verbal communication abilities.
- Previous experience in a call center, HR service center, payroll environment, or customer support role is highly preferred.
- The ability to manage multiple priorities, work in a fast-paced environment, and maintain a high level of professionalism and confidentiality is essential for success in this position.
Numbers & Facts
| Location | Schaumburg, IL |
| Industry | Other/Not Classified |
| Salary | $14–$16 Per Hour |
| Company Size | 100 to 499 employees |
| Year Founded | 1998 |
| Website | www.eteaminc.com |
About Company
Looking for a great job? Join eTeam. We’re looking for talented staffing professionals to join our staff. We also provide contract assignments and full-time jobs at Fortune 2000 Companies. We’ve been named one of the best companies to work for by Staffing Industry Analysts and New Jersey Business.
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