Job Description
Customer Service
The Customer Service Representative employs extensive skills and experience to bolster company position as the global leader in thermal imaging solutions through customer engagement, coordination and administration leading to the delivery of post-sales products and services for a range of thermal imaging and test & measurement products.
LOCATION: Hudson, NH 03051
POSITION: Contract
PAYRATE: 25.00 hour
HOURS: 8:00am to 4:30pm (M-F)
Primary Duties & Responsibilities:
REQUIREMENTS:
Pre-Employment Screening:
Please note that all offers of employment are contingent upon the successful completion of a background check and drug screening based on local, state and federal laws in your region. This process is designed to ensure the safety and integrity of the workplace. Minor offenses will not necessarily disqualify a candidate from consideration and all situations are reviewed by HR for compliance with local laws and hiring requirements for the role.
About Staff Perm
Staff Perm is an Award Winning and Certified Small Business Enterprise utilizing a staff with over 20 years of staffing and placement experience to simplify the employee recruitment process.
The Customer Service Representative employs extensive skills and experience to bolster company position as the global leader in thermal imaging solutions through customer engagement, coordination and administration leading to the delivery of post-sales products and services for a range of thermal imaging and test & measurement products.
LOCATION: Hudson, NH 03051
POSITION: Contract
PAYRATE: 25.00 hour
HOURS: 8:00am to 4:30pm (M-F)
Primary Duties & Responsibilities:
- Leverages knowledge and experience in the administration of all phases of the return material authorization (RMA) process for internal and external customers across multiple product lines via voice, email, the service portal and Oracle case management system.
- Employs strict attention to detail in the preparation of estimates, contract proposals maintenance agreements. Prepares export classification and export licensing requests via the OCR system as needed.
- Secures purchase orders and processes payment for the full range of service offerings; maintains all related documentation. Liaises with adjacent functional areas to ensure timely release from tax, credit and trade compliance holds.
- Ensures all actions are performed in accordance with corporate finance, legal and trade compliance requirements.
- Proactively communicates status of open orders and manages customer expectations with the highest degree of professionalism. Is empowered to make decisions to maintain customer loyalty and grow the business.
- Participates in quality reviews of all customer interactions; receives coaching and guidance aimed at delivering the best possible customer experience.
- Receives hands-on training and demonstrates competence on all business systems and platforms including SAP, OCR, Oracle, and the service portal. Leverages technical expertise in testing SAP enhancements and new product features in the SAP NC40 test environment. Provides test reports as needed.
- Supports the growth of the service business by promoting company Care and Protect services, service contracts and replacement product purchases.
- Work environment is team-based with high focus on cross-training and collaboration. The successful candidate will be punctual, reliable, and self-motivated.
REQUIREMENTS:
- Must be US Citizen or Green Card holder
- High school diploma or GED
- 3+ years Customer Service experience
- Leverages technical expertise in testing SAP enhancements and new product features in the SAP NC40 test environment.
- Experience in multiple product lines via voice, email, the service portal and Oracle case management system.
Pre-Employment Screening:
Please note that all offers of employment are contingent upon the successful completion of a background check and drug screening based on local, state and federal laws in your region. This process is designed to ensure the safety and integrity of the workplace. Minor offenses will not necessarily disqualify a candidate from consideration and all situations are reviewed by HR for compliance with local laws and hiring requirements for the role.
About Staff Perm
Staff Perm is an Award Winning and Certified Small Business Enterprise utilizing a staff with over 20 years of staffing and placement experience to simplify the employee recruitment process.
Numbers & Facts
| Location | Hudson, NH |
| Industry | Staffing/Employment Agencies |
| Salary | $23–$26 Per Hour |
| Company Size | 100 to 499 employees |
| Year Founded | 2013 |
| Website | http://www.staffperm.com |
About Company
Staff Perm has helped 1000’s of professional’s change companies for a better work environment, culture and earnings potential. We network with hiring managers to bring career opportunities to professionals that are looking to advance their career. 9 out of 10 experts agree that the best way to create career growth is to seek an opportunity with a company that is willing to provide it.
Many managers don’t understand the need for work life balance or today's employees. They rely on our experience to connect talent that drives business success. We work with you to define what your seeking in your career change and provide you with the opportunity to interview with the decision makers that can make it happen.
90% of professionals are passive job seekers; working, but not really content. Let Staff Perm help you with your next career change while you work!
Staff Perm provides equal employment opportunities EEO to all employees and applicants for employment without regard to race, color, religion, sexual orientation, national origin, age, disability or genetics.
Skills
- Administrative Skillsunmatched
- Business Growthunmatched
- Business Solutionsunmatched
- Case Managementunmatched
- Coachingunmatched
- Communication Skillsunmatched
- Contract Creationunmatched
- Contract Managementunmatched
- Corporate Financeunmatched
- Customer Experienceunmatched
- Customer Relationsunmatched
- Customer Support/Serviceunmatched
- Detail Orientedunmatched
- Develop and Maintain Customersunmatched
- Documentationunmatched
- High School Diplomaunmatched
- Legalunmatched
- Licensingunmatched
- Oracleunmatched
- Payment Processingunmatched
- Post-Salesunmatched
- Product Testingunmatched
- Purchase Ordersunmatched
- Regulatory Complianceunmatched
- Reporting Skillsunmatched
- Return Merchandise Authorization (RMA)unmatched
- SAPunmatched
- Safety/Work Safetyunmatched
- Tax Creditsunmatched
- Time Managementunmatched
- United States Citizenunmatched
- Voice Productsunmatched
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