Customer Service I

Customer Service I

Our client, a leading organization in the healthcare and benefits industry, is seeking a Customer Service I to join their team. As a Customer Service I, you will be part of the Enrollment Services department supporting customer onboarding and enrollment processes. Theideal candidate will have excellent communication skills, a proactive attitude, and the ability to work efficiently in a fast-paced environment.

Location: Livermore, CA onsite

Pay Range: $23/hr

What's the Job?

• Assist customers throughout the full enrollment process
• Serve as the main point of contact from account initiation to activation
• Clearly explain service details, costs, and enrollment steps
• Provide training and guidance to customers during onboarding
• Handle high-volume inbound/outbound phone interactions

What's Needed?

• Proven customer service experience (phone-based preferred)
• Strong phone etiquette and communication skills
• Ability to multitask in a fast-paced environment
• Quick learner with strong information retention skills
• High level of attention to detail

What's in it for me?

• Opportunity to work in a dynamic healthcare environment
• Gain valuable experience in enrollment and benefits services
• Collaborate with a supportive and diverse team
• Develop your communication and customer service skills
• Work onsite in a convenient location with flexible shifts

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.