Customer Service I

Job Title: Customer Service I

Location: Salt Lake City, UT

Duration: Contract - 6 months, potential extension

Pay Range: $19/hr (W2)

Job ID: 406941

About BCforward

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

Job Description

BCforward is seeking an entry-level Customer Service I professional to support Moog Medical Devices Group in Salt Lake City, UT. The role delivers customer support for enteral feeding and infusion pump products and services, focusing on accurate order processing, timely communication, and issue resolution. The position reports to the Customer Service Supervisor and operates within a collaborative environment. The schedule is Monday through Friday, 7:30 AM to 4:00 PM Utah time. Training is in person with mandatory attendance. The role is expected to be fully on site for a minimum of 6 months, with no guarantee of remote work.

Responsibilities:

• Assist customers via email with questions, service requests, order placement, accounting needs, and product support.
• Process customer orders and product repair requests in the ERP/order entry system.
• Generate and send order confirmations and manage delivery timeline expectations.
• Support and initiate pricing dispute processes.
• Process product replacement orders, provide shipping labels, and coordinate returns and replacements in a timely manner.
• Address, research, and escalate customer issues as needed; respond to inquiries, report urgent complaints, investigate disputes, and provide warranty information.
• Collaborate with customer service and sales colleagues on projects, reporting, and customer-related tasks.

Required Skills & Qualifications:

• High School Diploma or GED.
• Related experience or training in customer service, call center, or a similar role preferred.
• Basic computer skills with proficiency in Microsoft Office applications.
• Ability to work independently and as part of a team.

Preferred Skills:

• Customer-focused communication with a compassionate approach to internal and external stakeholders.
• Familiarity with ERP or order management systems.

Why BCforward?

At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:

• Competitive compensation and benefits
• Opportunities for growth with global clients
• A supportive, inclusive culture that values innovation and people
• Exposure to cutting-edge technologies and projects

Compensation & Benefits through Moog:

• Financial rewards, annual profit sharing, matching 401(k), Employee Stock Purchase Plan, Flexible Spending and Health Savings Accounts.
• Work/life balance with flexible paid time off, holidays, parental leave, and relocation assistance.
• Health and welfare coverage including medical, dental, vision, life, disability, EAP, and supplemental options.
• Professional development with tuition assistance, mentorship, coaching, and leadership programs.
• Collaborative and welcoming workplace with employee resource groups and team-building activities. Site-specific benefits may apply.

About Our Commitment

BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Interested? Apply Now!

If this sounds like the right opportunity for you, please apply with your most recent resume.