Analysis Skills, Communication Skills, Corporate Policies, Customer Experience, Customer Relations, Customer Satisfaction, Customer Support/Service, Customer/Client Research, Identify Issues, Interpersonal Skills, Microsoft Office, Multilingual, NetSuite ERP, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Returns Processing, Sales, Telephone Skills, Time Management, Writing Skills, ZenDesk
Jacksonville, FL
Jacksonville Fl 3159
$0.00/Per Hour
Customer Service
- Job Description
- Branch Details
Partners Personnel has partnered with a growing leader in the Billiard industry in Jacksonville, FL. For More information, please call or Text code word "Bilingual" to (904) 300-1160 or email Jacksonville@partnerspersonnel.com
- HABLAMOS ESPANOL \u2013 TODOS BIENVENIDOS *
Location: Jacksonville, FL
Pay: $18 - $19 p/h
Schedule: Hybrid Monday \u2013 Friday
Shift: 8:00am -5:00pm (3 days from Office 2 days from home)
Bilingual Customer Service Specialist
We are looking for a qualified Bilingual Customer Service Specialist to join our team. Our customers are the reason we exist, and we are looking for someone who can make each one feel as if they are the key to our success. Our ideal candidate is a self-starter, very organized, that gets things done and has exceptional oral and written communication skills. You should be a 'people person' with a positive personality and always strive to provide a positive experience to our customers.
Responsibilities
- Manages incoming calls and customer service inquiries through all contact channels.
- Responds promptly to customer inquiries and finds creative solutions to help them in a timely manner. Maintains a positive, empathetic, and professional attitude toward customers always.
- Builds effective relationships and trust with customers and potential customers by listening to their needs and educating them about the products and services that are most appropriate to their situation.
- Processes customer returns, repairs, and warranty items promptly and according to company policies and procedures.
- Approves and processes online orders/changes.
- Maintains accurate returns and sales order records using our NetSuite ERP.
- Suggest process and content improvements.
- Ensures customer satisfaction and provides professional customer support.
Qualifications
- An understanding of the game of pool is a plus that helps to connect with our fans.
- One to two years of customer service experience.
- Excellent customer service skills.
- Excellent verbal and written communication skills.
- Proficient on Microsoft Office Programs, support ticketing and LiveChat systems such as Zendesk.
- Strong organizational skills. Able to manage priorities and workflow.
- Ability to work independently and as a member of various teams.
- Ability to understand and follow written and verbal instructions.
- Professional appearance and demeanor.
- Ability to effectively communicate with people at all levels and from various backgrounds.
COMPETENCIES:
Interpersonal Skills- Focuses on solving issues with a positive attitude, keeps emotions under control; Remains open to others' ideas and tries new things.
Problem Solving- Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Customer Service - Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments Manages difficult or emotional customer situations positively.
For immediate consideration please send resume to Jacksonville@partnerspersonnel.com
Jacksonville FL 3159
P
Partners Personnel Management Services LLC