Job Summary We are seeking a Customer Service / Inside Sales / Buyer Representative to join our team. In this role, you will communicate with customers to identify their needs, search our inventory and vendors to find the best product for customers need. Create quotes based on market research, process orders for customers and manage POs with vendors. The ideal candidate is friendly, computer savvy, able to critically think and problem solve.
Responsibilities
Receive a high volume of inbound calls and emails
Use best practices in customer service techniques to develop rapport and build relationships with customers
Identify the reason for the customer’s call, collect relevant information, and provide solutions
Research products needed for customer, including current inventory, current vendors and other options to find best option.
Prepare quotes based on customers needs, market value based on research while maintaining appropriate profit margins.
Manage Sales Orders, including inputting proper information needed for each customer, with tracking through delivery.
Manage Purchase Orders including inputting POs, working with vendors, tracking through delivery
Coordinating with all appropriate departments and outside personal to assure smooth process for customer
Qualifications
High school diploma/GED
Previous experience as a Customer Service / Inside Sales / Buying Representative or in a similar role is preferred
Comfortable using computers and ERP software
Excellent phone and verbal communication skills
Understanding of active listening techniques
Ability to work well under pressure
Highly organized with the ability to prioritize projects and manage time effectively
Numbers & Facts
Location
Slovan, PA
Job Type
Full-time
Skills
Best Practicesunmatched
Call Volumeunmatched
Communication Skillsunmatched
Computer Skillsunmatched
Computer Softwareunmatched
Customer Relationsunmatched
Customer Support/Serviceunmatched
Develop Methodologiesunmatched
ERP (Enterprise Resource Planning)unmatched
Establish Prioritiesunmatched
High School Diplomaunmatched
Inside Salesunmatched
Market Researchunmatched
Needs Assessmentunmatched
Order Managementunmatched
Order Processingunmatched
Organizational Skillsunmatched
Presentation/Verbal Skillsunmatched
Problem Solving Skillsunmatched
Purchase Ordersunmatched
Purchasing/Procurementunmatched
Sales Managementunmatched
Time Managementunmatched
Training/Teachingunmatched
Vendor/Supplier Managementunmatched
Vendor/Supplier Selectionunmatched
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