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Customer Service & Inside Sales Coordinator

Snap On

Willoughby, Ohio

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JOB DETAILS
SKILLS
Calibration, Communication Skills, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Support/Service, Data Quality, Detail Oriented, Direct Sales, Distribution Services, Documentation, ERP (Enterprise Resource Planning), Establish Priorities, Field Sales, Identify Issues, Industry Standards, Inside Sales, Inventory Levels, Inventory Management, Lead Generation, Microsoft Office, Multitasking, Needs Assessment, Order Processing, Organizational Skills, Problem Solving Skills, Product Demonstration, Sales, Sales Operations, Sales Support, Software Administration, Technical Delivery, Technical Leadership, Technical Support, Telephone Skills, Time Management, Track Customer Issues
LOCATION
Willoughby, Ohio
POSTED
5 days ago
Overview

Serves as the primary point of contact for inbound customer inquiries while providing technical support to both customers and the outside sales team. This role combines technical expertise, sales coordination, and operational execution to ensure accurate information, efficient order processing, and effective support of sales opportunities.

Responsibilities

  • Answer incoming phone calls and respond to customer inquiries in a professional and timely manner
  • Provide technical guidance on torque tools, equipment, and applications
  • Deliver internal technical support to the outside sales team, assisting with product selection, applications, and specifications
  • Identify customer needs and recommend appropriate products or solutions
  • Generate and manage customer quotations
  • Check inventory levels and communicate accurate lead times to customers and sales team members
  • Enter and process customer orders accurately and efficiently
  • Create and maintain customer records, including adding new customers into the system
  • Request, collect, and maintain tax exemption certificates and related documentation
  • Route inquiries to the correct internal departments (service, calibration, engineering, etc.) when needed
  • Qualify sales opportunities and direct them to the appropriate outside sales representative
  • Support the outside sales team with lead generation and follow-up activities
  • Manage demo tool inventory, including tracking, coordinating transfers, and ensuring availability for sales use
  • Maintain accurate records of customer interactions, orders, and opportunities in CRM/ERP systems
  • Assist with order tracking, issue resolution, and basic troubleshooting
  • Stay up to date on product knowledge, industry standards, and company offerings

Qualifications

Requirements
  • Technical aptitude or experience with industrial tools
  • Strong communication and customer service skills
  • Ability to clearly explain technical concepts to both customers and internal sales teams
  • Organized, detail-oriented, and able to manage multiple tasks in a fast-paced environment
  • Experience in inside sales, customer support, or technical service preferred
  • Proficiency with CRM/ERP systems and Microsoft Office

Preferred Experience
  • Background in industrial/mechanical equipment
  • Experience working in a manufacturing, industrial distribution, or tool environment
  • Familiarity with calibration, torque specifications, or fastening applications

Key Competencies
  • Technical problem-solving and application support
  • Customer-focused mindset
  • Strong collaboration with internal and external sales teams
  • Time management and prioritization
  • Attention to detail and process accuracy
  • Work Environment
  • Office-based role with frequent phone and computer use
  • High interaction with customers, outside sales, service, and engineering teams

Norbar Torque Tools offers 100% paid medical insurance and a company-funded HSA. Paid vacation, sick days, and paid holidays are also part of the package we provide, along with a competitive salary and a 401k plan.

Snap-on is an Equal Opportunity Employer,minority/female/disabled/veteran

About the Company

S

Snap On

Snap-on Incorporated is a leading global innovator, manufacturer and marketer of tools, equipment, diagnostics, repair information and systems solutions for professional users performing critical tasks. Products and services include hand and power tools, tool storage, diagnostics software, information and management systems, shop equipment and other solutions for vehicle dealerships and repair centers, as well as for customers in industries, including aviation and aerospace, agriculture, construction, government and military, mining, natural resources, power generation and technical education. Snap-on also derives income from various financing programs to facilitate the sales of its products and support its franchise business. Products and services are sold through the company’s franchisee, company-direct, distributor and internet channels. Founded in 1920, Snap-on is a $3.7 billion, S&P 500 company headquartered in Kenosha, Wisconsin.
COMPANY SIZE
10,000 employees or more
INDUSTRY
Manufacturing - Other
WEBSITE
http://www.snapon.com

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