Customer Service / Inside Sales Representative

Full-Time | 1st Shift
Monday- Friday

Are you a customer-focused professional who enjoys building relationships, solving problems, and working in a fast-paced environment? Our client is seeking a Customer Service / Inside Sales Representative to join their growing team. This position plays a vital role in supporting customers, processing orders, and ensuring an exceptional customer experience from start to finish.

Key Responsibilities

• Serve as the primary point of contact for customers, distributors, and outside sales representatives.
• Process customer orders accurately and efficiently in a high-volume environment.
• Build and maintain strong customer relationships through exceptional service.
• Track orders, coordinate shipments, and resolve customer inquiries and concerns.
• Communicate with production, warehouse, accounting, and sales teams to ensure timely order fulfillment.
• Process returns (RMAs) and assist with product and technical inquiries.
• Maintain accurate customer records and documentation.
• Monitor customer accounts and assist with credit-related communications.
• Stay current on products, pricing, and promotions.
• Perform general administrative and clerical duties, including filing, recordkeeping, and answering incoming calls.

Qualifications

• Previous experience in customer service, inside sales, order entry, or a related role.
• Strong communication and interpersonal skills.
• Excellent organizational skills with exceptional attention to detail.
• Ability to prioritize and multitask in a fast-paced environment.
• Proficiency with Microsoft Office; ERP or Sage experience is a plus.
• Positive attitude with a strong commitment to customer satisfaction.

Why You'll Want This Opportunity

• Competitive pay based on experience
• Stable, full-time position on 1st shift
• Collaborative and team-oriented work environment
• Opportunity to build lasting customer relationships
• Work for a well-established company with opportunities for long-term growth

If you're a motivated professional with a passion for customer service and a desire to make a meaningful impact, we encourage you to apply today!

Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.