Job Summary We are seeking a Customer Service / Inside Sales Representative to join our team at Transportation Products Sales Company. In this role, you will communicate with our railroad customers across North America to identify their needs, process requests, escalate problems, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, has a positive attitude, driven, computer savvy, and is able to remain calm under pressure.
Responsibilities
Receive a high volume of emails
Handle inbound calls
Handle quote and project bid requests
Acknowledge and respond to Customers and Business Partners in a timely fashion
Help identify correct product for customers project
Work with service team on product repairs, work in progress and billings
Build sustainable relationships and trust with customers through open and interactive communication
Quick Thinking and Resolution Driven
Qualifications
High school diploma/GED
Previous experience as a Customer Service Representative or in a similar role is preferred
Comfortable using computers and customer management software
Excellent phone and written communication skills
Understanding of active listening techniques
Ability to work well under pressure
Highly organized with the ability to prioritize projects and manage time effectively