Customer Service & Inside Sales Representative (Hybrid / Work From Home)
Ace Handyman Services of Bergen County
Do you want to be part of a fast-growing national franchise that has expanded 380% in the past five years? At Ace Handyman Services of Bergen County, we combine the stability and reputation of the Ace Hardware brand with the care and community of a locally owned, family-run business.
We’re looking for a motivated Customer Service & Inside Sales Representative who is organized, personable, and loves helping people. You’ll be the first voice our customers hear, selling our services with a clear value proposition, scheduling and optimizing our craftsmen's schedules, and ensuring every project runs smoothly from start to finish.
Main Responsibilities
- Answer inbound calls and follow up on leads with warmth and professionalism, serving as the first point of contact.
- Sell our handyman services confidently by following our proven call blueprint, communicating our value, overcoming objections, and winning the customer.
- Coordinate projects by estimating job durations, reviewing details, and confirming with craftsmen.
- Optimizing craftsmen's schedules through our system ServiceTitan and keeping jobs organized and on track.
- Support office operations, including documentation, follow-ups, and process improvements.
- Collaborate with craftsmen and management to ensure clear communication and job success.
- Guide customers through their home repair needs, making sure they feel supported every step of the way.
- Resolve issues quickly and effectively, ensuring a positive customer experience from start to finish.
What Makes This Role Special
- Direct impact: As part of a small team, your ideas and contributions are valued.
- Flexibility: Primarily work from home, with hybrid options as needed.
- Growth potential: Opportunity to learn office management and operational leadership.
- Family-owned values: Join a company with 100+ five-star reviews and a trusted local reputation.
What We’re Looking For
- Experience in customer service, inside sales, or office coordination preferred.
- Excellent phone and communication skills with a customer-first attitude.
- Excellent computer skills with familiarity of AI and Microsoft Office.
- Strong problem-solving skills and confidence in handling objections.
- Highly organized and able to multitask in a fast-paced environment.
- ServiceTitan experience (or willingness to learn quickly) is required.
- Familiarity with home repair, handyman services, and/or construction knowledge is preferred.
This is more than just a job — it’s an opportunity to join a family-run business where your work matters, your input is heard, and your impact is real.
Work schedule
- 8 hour shift
- Monday to Friday
- Day shift
Supplemental pay
- Commission pay
Benefits
- Employee discount
- Paid training
- Flexible schedule