We offer a professional but down-to-earth office environment and are looking for someone interested in a long-term position who wants to become a reliable part of the team.
Key Responsibilities
Respond to customer inquiries via phone, email, and chat in a professional, helpful and timely manner
Prepare quotes and process customer orders accurately using our ERP system
Provide solutions to customers and answer complex questions on products and services.
Resolve customer concerns and escalate issues when necessary
Track and manage orders and follow-through to ensure timely and accurate fulfillment
Provide product information, pricing, order status and assist customers in selecting appropriate products for their applications
Coordinate and communicate with the manufacturing team regarding production and to ensure timely shipment of orders
Manage and grow existing accounts as well as prospect for new business.
Content creation and managing social media and online reputation functions.
Education and/or Work Experience Requirements:
Qualifications
High school diploma or equivalent required; associate degree preferred
1-3 years of customer service or sales support experience preferred
Strong verbal and written communication skills
Proficient in Microsoft Office and customer management systems
Ability to multitask and prioritize effectively
Strong problem-solving and organizational skills
Positive attitude and team-oriented mindset
Work Schedule & Pay
Hourly position; overtime may be required based on business needs
Typical schedule: Monday-Friday, standard business hours
Compensation based on experience and qualifications
Preferred Skills
Experience in a manufacturing or distribution environment
Physical Requirements:
Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
Must be able to lift and carry up to 25 lbs
Ability to sit and work at a computer for extended periods
Must be able to talk, listen and speak clearly on telephone