Job Description
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Application Instructions
Send a cover letter, resume, and three (3) professional references, to resumes@racc.edu. Please indicate the job code PT-CSI-WF in the subject line of your email. After sending in your documents, please fill out the online Job Applicant Identifier form.
RACC is an equal opportunity employer. In compliance with government regulations, we are required to record numbers of job applicants by sex and ethnic category. We ask that you indicate your race or national origin and sex, but you are not required to provide this information. This information will not be kept with your application and will be used only in accordance with state and federal regulations.
Background Check
If you are chosen for this position, a background check will be required. Full details regarding the background check are available here.
Job Details
Title: Customer Service Instructor
Announce date: 02/27/2026 Apply by date: Open Until Filled Application status: Accepting Applications Position type: Part-time Salary: $37.00 per hour Working Hours: Flexible Schedule, include daytime, evening, and Saturday hours as required by the needs of the position.
Summary
The Customer Service Instructor reports to the Curriculum Development Specialist of the Workforce & Continuing Education Department who will assign location and hours of the Instructor activities. The Instructor provides academic instruction and student academic support for assigned academic department. The Customer Service Instructor is responsible for teaching a curriculum to students that focuses on the knowledge, skills, and practical experience needed to perform duties as a Customer Service Professional within any industry.
The Customer Service Instructor teaches an array of customer service methods and utilizes customer-oriented solutions in a courteous and customer-centric manner to resolve concerns in a timely fashion. The Instructor demonstrates proper office and phone techniques, how to successfully navigate through difficult customer service scenarios, and focus on a positive and productive customer experience. This position requires instruction on-campus and/or at an assigned off-campus location.
Essential Duties and Responsibilities
• Maintain responsibility for instruction and classroom management. • Teach provided curriculum in classroom. • Maintain good communications and working relationships with appropriate staff, appropriate agencies, and class site location staff. • Maintain good communications and work effectively with all other offices of the college on matters concerning the program. • Adhere to procedures and policies for the smooth day-to-day operation of the program. • Participate in professional development activities as required. • Attend teacher meetings as required. • Other duties may be assigned.
Supervisory Responsibilities
This job has no supervisory responsibilities.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
• Required: Bachelor's degree and/or significant adult education/career training experience. • Experience working within a Customer Service Representative role in any industry and/or roles including Customer Service related job duties (at least two years).
Preferred:
• Previous teaching experience in a college and/or Adult Education/Workforce Training Program. • Bilingual Spanish/English a plus.
Computer Skills
To perform this job successfully, an individual should be proficient in the use of Microsoft Office (especially Word, Excel, and PowerPoint) and Internet skills. Knowledge of Learning Management Systems or other administrative software a plus.
Certificates, Licenses, Registrations
Teaching (preferred).
Other Skills and Abilities
• Excellent organizational and interpersonal skills required. • Experience with adult education population, curriculum development, mandated welfare reform, and dislocated workers are preferred.
Communication Skills
• Demonstrated interpersonal skills and ability to establish positive relationships with students, faculty, and staff. • Demonstrated ability to work effectively with a diverse faculty, staff, and student body.
Reasoning Ability
• Ability to apply common sense understanding to carry out simple one or two-step instructions. • Ability to deal with standardized situations with only occasional or no variables.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand; sit and reach with hands and arms. The employee is occasionally required to walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
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