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Customer Service

ACCESS MEDICAL LABS

Jupiter, FL

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JOB DETAILS
SKILLS
Biomarkers, Clinical Laboratory, Communication Skills, Computer Skills, Corporate Policies, Customer Experience, Customer Relations, Customer Satisfaction, Customer Support/Service, Customer/Client Research, Data Entry, Documentation, English Language, Healthcare Software, High School Diploma, Information/Data Security (InfoSec), Leading Edge Technology, Logistics, Medicine, Mentoring, Organizational Skills, Presentation/Verbal Skills, Pricing, Privacy Controls, Privacy Protocols, Problem Solving Skills, Process Improvement, Resolve Customer Issues, Security Protocols, Team Player, Telephone Skills, Time Management, Trend Analysis, Writing Skills
LOCATION
Jupiter, FL
POSTED
Today
About the Organization
Access Medical Labs is one of the largest specialty diagnostic labs in the country, using 50% less blood and delivering next-day results. We offer a comprehensive test menu-from routine panels to advanced biomarkers-across blood, saliva, and urine, performing over 1,000 tests under one roof. Our ultra-automated facilities, spanning over 55,000 sq. ft., are powered by the most cutting-edge diagnostic technology and innovative lab logistics available.

Since 2003, we've been committed to delivering a truly exceptional client experience backed by precise and reliable testing. Every innovation we pursue is driven by one purpose: making personalized medicine more practical and accessible.

Company culture is the foundation of Access Medical Laboratories. We continue to attract mission-driven and goal-oriented professionals to our organization, where each individual and team is recognized for their accomplishments. We place a significant amount of value on teamwork and mentorship, enabling each individual to consistently grow and develop. At Access, each team member has a sense of belonging, family, and community. We enjoy coming to work every day in an environment where people feel empowered, understanding that each team member plays a significant role in providing peace of mind to patients nationally.

Full-Time/Part-Time
Full-Time

Description

Job Summary:
Customer service representatives play a crucial role in ensuring positive experiences for clients by addressing inquiries, resolving issues, and providing assistance. In this role, you will be the primary point of contact for our customers, providing exceptional service and support to foster customer satisfaction and long-term relationships.

Responsibilities:
  • Responding to client inquiries via phone, email, chat, or in person
  • Providing information about products, services, pricing, and company policies
  • Resolving issues by addressing complaints, concerns or issues promptly and effectively
  • Maintaining a positive attitude with clients and coworkers to build rapport and customer satisfaction
  • Documenting customer feedback, complaints, and suggestions to identify trends, improve processes, and enhance the overall customer experience
  • Following company policies, guidelines, and protocols for customer interactions, data privacy, and security protocols
  • Additional tasks may be assigned at any time by the supervisor
Skills & Qualifications:
  • High School Diploma is required
  • 3 years of Customer Service experience (preferred)
  • Comfortability answering phones and greeting clients
  • Tech savvy - strong computer skills, including data entry and medical software
  • Understands the value in maintaining high customer satisfaction
  • Excellent communication and organizational skills
  • Strong oral and written English communication skills
  • Ability to quickly retain and recall information


EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Exempt/Non-Exempt
Non-Exempt

This position is currently accepting applications.

About the Company

A

ACCESS MEDICAL LABS

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