Customer Service

Sparks Group

Jupiter, FL

JOB DETAILS
SKILLS
Billing, Call Centers, Call Volume, Communication Skills, Computer Skills, Customer Relations, Customer Support/Service, Detail Oriented, Email Technology, Organizational Skills, Presentation/Verbal Skills, Property Tax, Public Administration, Tax Accounting, Time Management, Writing Skills
LOCATION
Jupiter, FL
POSTED
Today

We are seeking a professional and customer-focused SHORT TERM Temporary Customer Service Representative to support a busy office during an upcoming property tax notice period. This position is fully onsite opportunity ideal for someone who enjoys helping the public, can remain calm under pressure, and communicates clearly in high-volume environments. Residents will be contacting the office with questions related to property tax notices, assessments, payment deadlines, and billing information. The ideal candidate will be patient, organized, and comfortable handling repetitive inquiries while providing excellent customer service. 

Responsibilities
  • Handle a high volume of inbound phone calls and emails from residents
  • Respond to questions regarding property tax bills, assessed property values, deadlines, and payment details
  • Provide clear, professional, and courteous customer service
  • Accurately document inquiries and relay information when necessary
  • Assist residents with navigating available resources and general tax-related processes
  • Maintain professionalism and composure during busy or high-stress periods
  • Escalate complex or sensitive issues to appropriate staff members as needed
Qualifications
  • Previous customer service, call center, administrative, or public-facing experience preferred
  • Strong verbal and written communication skills
  • Ability to remain patient, empathetic, and professional with frustrated or confused callers
  • Comfortable handling repetitive questions and high call volumes
  • Strong attention to detail and organizational skills
  • Ability to learn basic tax-related information quickly
  • Proficient with computers, email, and phone systems

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This job is In-Person.

We offer several comprehensive benefits package including health and life insurance, paid and unpaid time off, and retirement and savings plans to qualifying employees.

Download the Sparks Group mobile app from Apple App Store or Google Play.

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Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.

 

About the Company

S

Sparks Group

Bringing the Best People and the Best Companies Together Since 1970.

Sparks Group (formerly SPARKS, Sparks IT Solutions, and Sparks Personnel) is the Washington DC Area's leading temporary staffing and full-time recruiting services provider. Whether you are seeking your next opportunity or looking to add talent, Sparks Group is the ideal partner for you! Each of our four divisions (Sparks Office, Sparks Accounting & Finance, Sparks IT, and Sparks Creative) specializes in placing professionals in temporary/contract, temporary-to-full-time, and full-time roles across a diverse array of staffing categories, positions and levels including: office/administrative, customer service, human resources and talent acquisition, legal support, government and cleared personnel, mortgage/banking, accounting and finance, contracts and procurement, information technology and creative/marketing.

Sparks Group brings over four decades of experience placing professionals in challenging and rewarding positions at many of the area’s most prestigious organizations. Our primary focus is presenting opportunities that match each candidate’s skill-sets, experience levels, career objectives, and growth needs. Sparks Group has regularly ranked as one of the top US staffing and recruiting firms having been named to Inavero’s Best of Staffing Lists® for Client and Employee Satisfaction (2012-2017). Additionally, Sparks Group is proud to have been recently selected for other awards Staffing Industry Analysts’ 2017 Best Staffing Firms to Work For, Washington Business Journal Best Places to Work (2017), the Washington Post’s Top Workplaces® List (2017, 2014), Forbes® Best Professional Recruiting Firms (2017), and the National Capital Business Ethics Award.

COMPANY SIZE
50 to 99 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
1970
WEBSITE
https://www.sparksgroupinc.com