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Customer Service

Hatch Staffing

Kenosha, WI

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JOB DETAILS
SKILLS
Analysis Skills, Call Centers, Communication Skills, Customer Service Management, Customer Support/Service, Database Technology, Establish Priorities, Financial Operations, High School Diploma, IBM AS-400 Server, IP Multimedia System (IMS), Identify Issues, Interpersonal Skills, Inventory Management, Microsoft Office, Microsoft Product Family, Multitasking, Order Processing, Organizational Skills, Problem Solving Skills, Report Distribution, Sales Management, Team Player, Warehousing
LOCATION
Kenosha, WI
POSTED
1 day ago
Job Description

Client Services Representative
POSITION DESCRIPTION
The Client Services Representative is responsible for assisting in duties associated with order processing, item/inventory maintenance, trouble-shooting/issue resolution, and handling phone calls and emails from our internal and external customers. This position reports to the Client Services Supervisor and Client Services Manager.
Primary Responsibilities Include:
  • Serve as daily client contact and assist with special projects as necessary
  • Support incoming phone calls from client sources
  • Facilitate accurate incoming inventory (item setup validation, PO's and communication with the warehouse)
  • Maintain and update the client/IMS website
  • Generate clear, consistent communication to internal and external team members regarding status and requirements of programs
  • Run periodic bulk order uploads along with processing individual orders
  • Prioritize orders and/or projects, including prompt expediting of emergency requests
  • Work as a team member with all Account Management, Client Services, Production, Finance and operations staff
  • Manage report maintenance and distribution as needed for daily requirements
  • Support special projects as needed

Skills/Experience:
  • High school diploma/GED
  • 1-2 years of customer service or call center experience
  • Excellent organizational, communication and interpersonal skills, and the ability to work independently and manage priorities under tight timelines
  • Critical thinking, strong analytical skills and problem solving ability
  • Ability to handle a variety of tasks effectively and efficiently
  • Ability to prioritize multiple projects and requests
  • Must be a team player
  • Excellent knowledge of Microsoft Office Suite products
  • Experience with AS400 or similar database systems preferred


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About the Company

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Hatch Staffing

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