Billing, Clinical Laboratory, Communication Skills, Credit and Collections, Customer Service Management, Customer Support/Service, Data Entry, Detail Oriented, Healthcare, High School Diploma, Identify Issues, Laboratory, Laboratory Systems, Organizational Skills, Patient Confidentiality, Phlebotomy, Problem Solving Skills, System Test, Telephone Skills
Job Duties/Responsibilities:
- Function as liaison between clinics and laboratory, providing excellent service to provider’s office, patients, and staff
- Perform in-service with offices and clinics to demonstrate the use of Laboratory Information Systems, test orders, requisitions, and specimen labels,
- Maintain patient confidentiality
- Assist Client Service Manager, Lab Director and/or billing staff with billing and collection issues
- Attend clinic(s) staff meetings to address laboratory issues
- Answer phones at the main lab to troubleshoot problems with specimens, orders, and general complaints from offices and/or clinics
- Checking pending and problems logs daily to fix issues related to processing, phlebotomy, or reference lab work
- Deliver supplies when needed at offices and clinics
- Other duties as assigned by the Client Service Manager and Laboratory Director.
Performance Requirements and Experience:
- High School Diploma
- Experience in the Healthcare field (preferred)
- Customer Service experience preferred
- 1-2 years experience in a laboratory environment
- Basic computer and data entry skills
- Strong communication skills; written and verbal
- Ability to work independently or within a team environment
- Well-organized and high-level attention to detail
- Ability to sit and/or stand for extended periods of time