Customer Service Lead

Amerivet Services Llc

Acton, MA

JOB DETAILS
SKILLS
Administrative Skills, Communication Skills, Customer Service Management, Customer Support/Service, High School Diploma, Hospital, Leadership, Maintenance Services, Mentoring, Organizational Skills, People Management, Problem Solving Skills, Schedule Development, Staff Development, Staff Training, Veterinary Medicine
LOCATION
Acton, MA
POSTED
1 day ago

We seek a personable and skilled Client Service Representative Supervisor to lead our front desk team.

Responsibilities include:

  • Supervising and training staff, managing schedules, and addressing performance issues
  • Overseeing client communication, appointment scheduling, recordkeeping, and cash handling
  • Ensuring facility maintenance, adhering to protocols, and representing the hospital positively
  • Supporting administrative tasks, team meetings, and staff development

  • Qualifications:
  • Minimum 3 years of veterinary or customer service experience, with leadership preferred
  • Strong communication, organizational, and problem-solving skills
  • Compassion, patience, and dedication to exceptional client service
  • High school diploma required; relevant degrees encouraged

  • Benefits include:
  • Competitive pay, bonuses, 401(k), pet discounts, and growth opportunities
  • Supportive environment with mentorship and development programs
  • Work in a state-of-the-art facility dedicated to team success and client care

About the Company

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Amerivet Services Llc