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Customer Service Lead

Pridestaff

Hicksville, NY

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JOB DETAILS
SALARY
SKILLS
Conflict Resolution, Continuous Improvement, Customer Escalations, Customer Relations, Customer Satisfaction, Customer Support/Service, Customer/Client Research, Distribution Services, ERP (Enterprise Resource Planning), Establish Priorities, Inside Sales, Interpersonal Skills, Leadership, Mentoring, Metrics, Microsoft Office, Multilingual, Multitasking, Operational Support, Operations, Order Management, Order Processing, Performance Analysis, Problem Solving Skills, Record Keeping, Resolve Customer Issues, Sales, Shipping/Receiving, Spanish Language, Time Management
LOCATION
Hicksville, NY
POSTED
2 days ago
Customer Service Lead (Temp-to-Hire)

Starting at $30/hr

ABOUT THE OPPORTUNITY

A well?established manufacturing and distribution company is seeking a Customer Service Lead to support itsCustomer Service team and help drive operational excellence. This role provides leadership support, handles escalations, and ensures customers receive high?quality service and accurate order processing.

RESPONSIBILITIES
  • Team Support - Serve as a subject matter expert, assisting Customer Service Representatives with questions, processes, and escalations.
  • Customer Interaction - Address customer inquiries, concerns, and requests with professionalism and empathy.
  • Order Processing - Enter and manage orders, returns, and shipping updates using the company's ERP system.
  • Issue Resolution - Handle escalated complaints, investigate issues, and ensure timely, effective resolutions.
  • Cross?Functional Coordination - Collaborate with internal departments to meet customer needs and support daily operations.
  • Performance & Reporting - Track customer data, maintain accurate records, and meet service metrics such as response time and resolution efficiency.
  • Continuous Improvement - Participate in training, provide feedback on recurring issues, and contribute to initiatives that enhance customer satisfaction.

SKILLS & QUALIFICATIONS
  • Strong decision?making, communication, and interpersonal skills
  • Ability to de?escalate conflict and resolve complex customer issues
  • Professional phone etiquette and diplomacy
  • Accurate documentation and data entry skills
  • Ability to multitask, prioritize, and work under pressure
  • Comfortable interacting with multiple departments and leadership levels
  • Proficient in Microsoft Office Suite
  • Goal?oriented with a continuous improvement mindset

EDUCATION & EXPERIENCE
  • Associate degree required; bachelor's degree preferred
  • Minimum 4 years of customer service experience
  • Experience as a lead, mentor, or subject matter expert preferred
  • Inside sales experience a plus
  • Bilingual (Spanish) a plus

Compensation / Pay Rate (Up to): $30.00 - $30.00

About the Company

P

Pridestaff

We make it all about you. Our focus is to “Consistently Provide Client Experiences Focused on What They Value Most”. We operate on three fundamental principles: exceptional client service, quality candidates, and a great marrying of the two. PrideStaff does this by tracking and measuring our performance in the following ways: 1) We track results We proudly follow the NetPromoter methodology by continually measuring, tracking & responding to feedback. In addition to industry-best NPS scores, we are consistently recognized with “best of the best in staffing” awards from the American Staffing Association. We are recognized in Forbes Magazine 2) We make it personal We don’t believe in cookie cutter solutions or that all clients are alike. We treat each Client and Candidate as the individuals that they are. 3) We build loyalty The core of PrideStaff’s success is relationships with candidates we place. Our candidates are crucial to delivering our Mission & they deserve to be treated fairly during the employment process. 4) We celebrate success PrideStaff has received the staffing industry’s highest honor for client service: the Best of Staffing award from Inavero, Inc., our industry's leading provider of independent client & job candidate surveys. This award is earned by fewer than 1% of the top firms in North America.
COMPANY SIZE
50 to 99 employees
INDUSTRY
Business Services - Other
WEBSITE
https://www.pridestaff.com/

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