Customer Service Liaison

Alphabe Insight

Birmingham, AL

JOB DETAILS
SALARY
$56,000–$60,000 Per Year
SKILLS
Business Growth, Business Support, Communication Skills, Customer Relations, Customer Satisfaction, Customer Support/Service, Detail Oriented, Establish Priorities, Interpersonal Skills, Microsoft Word, Multitasking, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Product Engineering, Record Keeping, Resolve Customer Issues, Sales, Team Player, Technical Support, Track Customer Issues, Transformational Communications, Writing Skills
LOCATION
Birmingham, AL
POSTED
2 days ago
Customer Service Liaison

At Every Word Code, we are passionate about building digital solutions that transform communication. We believe in clarity, precision, and efficiency—in code and in people. Based in Baton Rouge, LA, we support growing businesses and institutions with innovative technology and seamless support services. Our team thrives on professionalism, collaboration, and growth.

Job Description

We are seeking a professional and detail-oriented Customer Service Liaison to act as the primary point of contact between our customers and internal departments. This role ensures that client inquiries are handled with care, efficiency, and professionalism. The ideal candidate will possess strong communication and problem-solving skills and be passionate about delivering outstanding customer support.

Responsibilities

  • Serve as the key liaison between customers and internal departments to resolve inquiries and service issues.
  • Respond promptly and professionally to customer questions via phone and email.
  • Document customer interactions and track issues through to resolution.
  • Identify and escalate complex problems to appropriate teams.
  • Maintain accurate records of all customer interactions.
  • Collaborate with product, engineering, and sales teams to improve customer satisfaction.
  • Provide feedback to management on trends and areas for process improvement.
Qualifications

Proven experience in customer service, client relations, or a related field. Excellent verbal and written communication skills. Strong interpersonal and organizational abilities. Ability to manage multiple tasks and prioritize in a fast-paced environment. Proficiency in basic computer applications and CRM systems. High school diploma or equivalent required; associate or bachelor's degree preferred.

Additional Information

Competitive salary ($56,000–$60,000 annually). Growth and development opportunities within the company. Skill-building and training programs. Supportive, collaborative team environment. Paid time off and holidays. Health and wellness benefits.

About the Company

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Alphabe Insight