Customer Service

LHH is seeking a professional and customer-focused Customer Service Representative to join our team. This role is responsible for delivering exceptional customer support, resolving inquiries, and ensuring a positive customer experience across all interactions.

Responsibilities

• Handle inbound and outbound customer calls, emails, and inquiries in a timely and professional manner
• Resolve customer issues related to orders, billing, products, or services
• Maintain accurate records of customer interactions in CRM or internal systems
• Coordinate with internal teams (sales, operations, logistics) to resolve issues efficiently
• Provide product or service information to customers
• Follow up with customers to ensure issue resolution and satisfaction
• Identify opportunities to improve processes and enhance customer experience

Qualifications

• 1-3+ years of customer service, call center, or administrative experience
• Strong communication skills (verbal and written)
• Comfortable working in a fast-paced, high-volume environment
• Proficiency with Microsoft Office (Excel, Outlook) and CRM systems
• Strong problem-solving skills and attention to detail
• Ability to multitask and prioritize effectively

Preferred Qualifications

• Experience with ERP or ticketing systems
• Previous experience in a call center or high-volume environment

Pay/Benefits

• Pay: $20/hr - $24/hr depending on experience
• Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria

Pay Details: $20.00 to $24.00 per hour

Search managed by: Ryan Tegtmeier

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.