Background Investigation, Call Centers, Cargo/Freight, Communication Skills, Customer Support/Service, Data Entry, Data Management, High School Diploma, Inside Sales, Logistics, Negotiation Skills, Operations Management, Presentation/Verbal Skills, Sales, Supply Chain, Telephone Skills, Telesales, Third-Party Logistics (3PL), Time Management, Typing, Up-Selling, Writing Skills
Location: [Insert City/State or Remote/Hybrid]
Job Type: Full-Time, Temp-to-Hire
Category: Logistics & Supply Chain Customer Service
Are you an enthusiastic communicator who thrives in a fast-paced environment? PrideStaff, a premier national staffing firm, is looking for a driven Customer Service & Inside Sales Representative to join a growing Third-Party Logistics (3PL) team.
In the logistics world, timing is everything. If you have a knack for building rapport, solving supply chain puzzles, and providing top-tier service to shippers and carriers alike, we want to hear from you!
## What You'll Do (Job Responsibilities)
In this role, you will act as the vital link between shippers, carriers, and internal operations, managing a high volume of inbound and outbound communication. Your day-to-day will include:
- Answering inbound calls and emails from clients and transportation partners with professionalism and urgency.
- Tracking and tracing shipments using multiple internal systems and resources to provide real-time status updates.
- Proactively resolving supply chain disruptions, transit delays, and customer complaints to ensure on-time delivery.
- Leveraging inside sales skills to provide clients with rate quotes, promote additional logistics services, and maximize account value.
- Data management: Accurately entering shipment details, updating the Transportation Management System (TMS), and completing daily check-call logs.
- Identifying and escalating high-priority freight or carrier issues to the operations management team when necessary.
## What You Bring to the Table (Requirements)
We are looking for a fast learner who can handle the dynamic pace of logistics. The ideal match includes: - Experience: At least 1+ years of customer service experience within a call center, logistics, or dispatch environment.
- Sales Savvy: Comfortable pitching services, quoting rates, or up-selling over the phone.
- Tech-Skills: Strong data entry, fast typing, and the ability to comfortably navigate multiple screens and logistics/TMS software.
- Communication Skills: Exceptional verbal and written communication, paired with strong active listening and negotiation skills.
- Education: High School Diploma or equivalent.
- Background: Must be 18 years of age or older and willing to undergo a criminal background check and drug screen.
## Why Apply Through PrideStaff?
At PrideStaff, we don't just find you a job-we find you the right career path. Supply chain and logistics are booming industries. We work closely with our clients to ensure a smooth transition from temporary to permanent employment, giving you a foot in the door with a premier logistics provider.
Compensation / Pay Rate (Up to): $17.50 - $19.00 Per HourP
Pridestaff
We make it all about you. Our focus is to “Consistently Provide Client Experiences Focused on What They Value Most”. We operate on three fundamental principles: exceptional client service, quality candidates, and a great marrying of the two. PrideStaff does this by tracking and measuring our performance in the following ways: 1) We track results We proudly follow the NetPromoter methodology by continually measuring, tracking & responding to feedback. In addition to industry-best NPS scores, we are consistently recognized with “best of the best in staffing” awards from the American Staffing Association. We are recognized in Forbes Magazine 2) We make it personal We don’t believe in cookie cutter solutions or that all clients are alike. We treat each Client and Candidate as the individuals that they are. 3) We build loyalty The core of PrideStaff’s success is relationships with candidates we place. Our candidates are crucial to delivering our Mission & they deserve to be treated fairly during the employment process. 4) We celebrate success PrideStaff has received the staffing industry’s highest honor for client service: the Best of Staffing award from Inavero, Inc., our industry's leading provider of independent client & job candidate surveys. This award is earned by fewer than 1% of the top firms in North America.
50 to 99 employees
Business Services - Other
https://www.pridestaff.com/