Customer Service Manager - Advanced Manufacturing - Hybrid NH

Job Opportunity

Opportunity to lead customer service operations during an exciting phase. Hybrid Rochester, NH | Collaborative work environment.

About Our Client

Our client is a privately operated advanced manufacturing organization specializing in highly engineered components and material solutions for customers operating in demanding industrial environments. The company serves a diverse customer base across transportation, aerospace, industrial processing, electrical infrastructure, medical, and other regulated markets where product reliability and performance are critical. Known for its technical expertise, collaborative culture, and customer-focused approach, the organization has built a strong reputation by solving complex application challenges rather than competing solely on price. Backed by significant investment and executing an aggressive growth strategy, the company is expanding both organically and through strategic acquisitions. This is an exciting opportunity to join a business that is investing in its people, systems, and long-term growth initiatives while maintaining a team-oriented culture.

Job Description

• Customer Experience & Relationship Management
• Lead day-to-day customer service operations while ensuring a high level of customer satisfaction across key accounts
• Act as the voice of the customer internally, communicating demand changes, technical requirements, and business impacts to cross-functional teams
• Take ownership of customer issues and drive timely resolution through collaboration with operations, sales, quality, and engineering team
• Manage and mentor a team of customer service professionals
• Monitor performance and provide coaching to ensure service excellence and adherence to company standards
• Develop training initiatives and knowledge-sharing resources to support team growth
• Maintain an organized workflow and establish priorities to meet customer expectations
• Quoting, Pricing & Commercial Support
• Prepare and manage quotations for custom-engineered products
• Support pricing initiatives and customer communications related to commercial activity
• Track quotation activity and follow up with customers regarding open opportunities
• Partner with internal stakeholders to align pricing strategy with business objectives
• Process Improvement & Reporting
• Analyze customer service metrics and operational data to identify improvement opportunities
• Develop reports and performance measurements to support management decision-making
• Assist with system enhancements, process improvements, and customer service best practices
• Support ERP/MRP and related business systems utilized within the organization
• Work closely with sales, operations, engineering, quality, and leadership teams to support customer requirements
• Help coordinate responses to changing customer demand and production priorities

Submit your resume today and your resume will be considered promptly by one of our Partners (not by AI!) MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.

The Successful Applicant

• Proven experience in customer service, customer support, inside sales, account management, or order management within a manufacturing environment
• Previous leadership or supervisory experience preferred
• Strong customer-facing communication and relationship management skills
• Experience resolving complex customer issues while maintaining professionalism and urgency
• Knowledge of ERP, MRP, or similar business systems
• Strong organizational, analytical, and problem-solving abilities
• Ability to collaborate effectively across operations, engineering, quality, and commercial teams
• Experience working with custom manufacturing, engineered products, industrial components, or technical solutions is highly preferred

What's on Offer

• Competitive compensation package
• Opportunity to join a growing manufacturing organization with significant investment backing
• Collaborative and team-oriented culture with strong leadership support
• Exposure to multiple functional areas of the business and executive leadership
• Long-term career growth potential as the organization continues to expand
• Comprehensive benefits package and professional development opportunities

Job Summary

Sector: Engineering & Manufacturing

Sub Sector: Project / Program Management

Industry: Business Services

Where: New Hampshire

Contract Type: Permanent