Our client is a full-service apartment building supply company with 5 locations throughout Brooklyn, Bronx, Manhattan and New Jersey. Their distribution center is located in the Bronx with their own fleet of trucks and all of our locations stock a multitude of items. For over 30 years, they have been providing world class service to their customers and pride themselves on being the industry standard for apartment building supply.
Responsibilities:
Manage orders that come in through email and distribute them amongst the stores, ensuring accurate and timely order processing.
Monitor all ingoing and outgoing correspondence (phone and email) for accuracy and professionalism.
Help store managers with any inquiries or special requests for customers; ensure these situations are resolved in every aspect pertaining to every department in the company.
Update customer account notes in the system to ensure they are always current.
Adjudicate customer complaints regarding billing and delivery issues.
Investigate disputes and make sure customer is properly taken care of at all times, while liaising with the necessary departments and ensuring timely solutions.
Maintain a high standard of organization so no orders, requests, or inquiries get overlooked.
Identify root causes of issues, breaking down situations so all parties understand it, presenting an all-encompassing solution and directing necessary staff accordingly in resolving the issue.
Qualifications:
Managerial Experience.
Maintain a high level of organization & time management.
Strong eye for detail and follow through. Accountability is key.
Flexibility and adaptability to different situations.
Exceptional interpersonal and communication skills.