Customer Service Manager | Brooklyn, NY · $100,000–$130,000 - 2532

Customer Service Manager | Brooklyn, NY · $100,000–$130,000

About the Role: A media company is looking for a Customer Service Manager to build out a CS system from the ground up, manage the team, and handle escalations. This is a priority hire for someone who understands the client base's specific needs and communication style, and who can bring structure and leadership to a high-volume support environment.

Key Responsibilities:

System Building & Management

• Build a customer service system from the ground up
• Manage the customer service team
• Handle escalations directly

Support Operations

• Oversee resolution of high-volume software "how-to" tickets, many of which require a quick phone call to resolve
• Oversee handling of hardware issues, most commonly caused by customer misuse (e.g., water damage, drops) rather than manufacturing defects

Qualifications:

• Strong understanding of the client base's specific needs and communication style
• Experience building or managing a customer service system and team
• Comfortable handling escalations and high-volume support issues
• Strong communication skills
• Ability to delegate effectively

Interested? Send your resume to: Racheli@bhirednyc.com