Position Summary: The Customer Service Manager is responsible for overseeing the daily operations of the customer service department. This role ensures that customers receive outstanding service by managing a high-performing team, implementing efficient processes, and identifying opportunities for improvement.
Key Responsibilities:
Handle escalated customer issues and resolve conflicts professionally
Design and implement customer service policies, procedures, and standards
Collaborate with cross-functional teams (e.g., Sales, Operations, Technical Service) to enhance customer experience
Maintain a deep understanding of products/services to effectively support the team and customers
Identify areas for improvement and drive continuous improvement initiatives
Maintain customer data in SAP, including pricing
Qualifications:
Bachelor’s degree in Business, Communications, or related field (or equivalent experience)
3–5 years of experience in customer service, with at least 2 years in a leadership role
Strong leadership, coaching, and team-building skills
Excellent communication and conflict resolution skills
Preferred Qualifications:
SAP Experience a plus
Hubspot experience a plus
What We Offer:
Competitive salary and performance-based bonuses
Health, dental, and vision insurance
Paid time off and holidays
Salary range $80,000-$85,000
Numbers & Facts
Location
Chino, California
Salary
$80,000–$85,000 Per Year
Skills
Coachingunmatched
Communication Skillsunmatched
Conflict Resolutionunmatched
Continuous Improvementunmatched
Cross-Functionalunmatched
Customer Escalationsunmatched
Customer Experienceunmatched
Customer Service Managementunmatched
Customer Service Operationsunmatched
Customer Support/Serviceunmatched
Customer/Client Researchunmatched
Develop and Maintain Customersunmatched
Leadershipunmatched
Operationsunmatched
Policy Implementationunmatched
Pricingunmatched
Process Improvementunmatched
Resolve Customer Issuesunmatched
SAPunmatched
Sales Operationsunmatched
Team Lead/Managerunmatched
Technical Operationsunmatched
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