Customer Service Manager

Location:

1413 South Main Chapel Way Gambrills, MD 21054

Availability Requirement for this role:

Morning, afternoon, evening (includes weekends).

Age Requirement:

Must be 18 years or older

Time Type:

Full time

Pay Range:

$19.75 - $20.50

Why Work Here

Working at Wegmans provides opportunities to grow, flexible scheduling, incredible benefits, and the experience of working for a company with a reputation you can be proud of.

Job Description:

At Wegmans, our employees are ambassadors of incredible customer service and strive to answer questions, solve problems and assist in a variety of ways. As a member of the Service Desk team, you will be on the front line of ensuring customer satisfaction. As a team leader in this department, you will oversee the operations of the service desk and will lead and develop a team of employees. If you're an outgoing people person who enjoys working with others and can solve problems with ease and efficiency, this could be the role for you!

What You'll Do

• Provide incredible service to customers and engage collaboratively with employees
• Quickly identify and provide solutions or resources to assist customers
• Adhere to and uphold company policies, procedures, and guidelines
• Administer Shopper's Club program, check out customers as necessary, perform refunds and exchanges
• Assist with lottery machines, issue gift cards, sell stamps and maintain the bottle return room (may vary by location)
• Manage employee performance and development by providing resources, training, feedback

Requirements

• 1 or more years of work experience in a customer service environment
• Ability to quickly learn and adapt to new situations
• Computer skills

Preferred Qualifications

• Experience leading a team
• Passion and expertise in relevant products