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Customer Service Manager

Real Floors
  • Dallas, Texas
    1 day ago

    Job Description

    JOB TITLE:        Customer Service Manager
    REPORTS TO:   General Manager
    LOCATION:        11110 Goodnight Lane Suite 100 Dallas, TX 75229
    JOB TYPE:         Full-Time | Monday – Friday |  8:00am-5:00pm or 9:00am-6:00pm
     
    COMPANY OVERVIEW:
    We are the largest wholesale flooring company in North America and have been named a Top Workplace for 10 years in a row!  With amazing benefits and family like culture, our company is now the largest multi-family flooring provider in North America. We value our employees and provide awesome benefits, and a positive work environment!  
     
    JOB OVERVIEW:
    The Customer Service Manager trains, manages and supports a team of Customer Service Representatives and oversees day-to-day activities to ensure operational excellence in all departmental processes while promoting the family-like culture of Real Floors.

    RESPONSIBILITIES:
    • Oversees the day-to-day activities of the Customer Service Department
    • Provides constructive feedback and effectively coaches and develops direct reports.
    • Processes new orders via telephone, email, and our online customer portal.  Effectively manages incoming calls while simultaneously working in our computer system.
    • Provides solutions to customer or internal issues in real time, and guides direct reports in doing the same.  Ensures that questions and complaints are addressed timely, correctly and thoroughly. Conducts research and provides appropriate solutions and/or alternatives, and develops these abilities in each direct report.
    • Promotes strong cross-departmental communication and collaborative problem resolution.
    • Reviews subcontractor work orders and ensures orders are billed accurately.
    • Conducts individual performance evaluations.  Works with the GM and HR in hiring/terminations.  Manages interpersonal conflicts as needed.
    • Perform all other duties assigned by management
    QUALIFICATIONS:
    • 1+ year of proven management experience / can demonstrate prior team supervisory experience.
    • Employs an approachable "coaching" management style to lead and develop team members.
    • Professional, effective communication skills (verbal and written).
    • Experience in establishing and fostering a positive workplace culture.
    • Skilled in having the difficult conversations, when needed, to address performance or other issues.
    • A proactive, collaborative problem solver focused on finding the "win" for all stakeholders.
    • Proficient using technology on the job.  Is able to correspond via email, perform data input, etc.  Experience using Word, Excel, Google Drive and Gmail is a plus.
    • Strong follow-up skills, detail oriented, organized and able to multi-task effectively.
    • Prior flooring product and/or industry knowledge is a plus, but is not required.
     
    AMAZING BENEFITS!
       Paid Holidays
       Paid Time Off (PTO) - Vacation, sick & personal time
       FREE Life Insurance
       FREE Short-term and Long-term Disability Insurance
       Health Care Insurance - Company pays most of the cost!
       Dental & Vision Care Insurance options
       401(k) Retirement Savings Plan + GENEROUS company match
       Annual Bonus Potential
       Fitness Membership Reimbursement
       Employee Referral Bonus 
       Employee Discount Purchase Program
       More!
     
     Real Floors:  We Live “Got-Your-Back-Ability” Every Day!
     
    NOTE:  Principals only. Recruiters, staffing agencies and other third parties will not be considered.
     
    Real Floors, Inc. & Real Floors Commercial, Inc. provide equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
     

    Numbers & Facts

    LocationDallas, Texas
    Websitehttps://realfloors.com/careers

    Skills

    • Coachingunmatched
    • Communication Skillsunmatched
    • Computer Systemsunmatched
    • Conflict Resolutionunmatched
    • Customer Service Managementunmatched
    • Customer Support/Serviceunmatched
    • Data Entryunmatched
    • Detail Orientedunmatched
    • Follow Throughunmatched
    • Google Appsunmatched
    • Internet Portalunmatched
    • Interpersonal Skillsunmatched
    • Microsoft Excelunmatched
    • Microsoft Wordunmatched
    • Multitaskingunmatched
    • Order Processingunmatched
    • Organizational Skillsunmatched
    • People Managementunmatched
    • Performance Analysisunmatched
    • Performance Reviewsunmatched
    • Presentation/Verbal Skillsunmatched
    • Problem Solving Skillsunmatched
    • Research Skillsunmatched
    • Team Lead/Managerunmatched
    • Team Playerunmatched
    • Telephone Skillsunmatched
    • Time Managementunmatched
    • Wholesale Industryunmatched
    • Writing Skillsunmatched

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