Customer Service Manager

Salary: $80,000 to $100,000 + bonus eligibility

Customer Service Manager - Why This Opportunity Stands Out

We are seeking an experienced Customer Service Manager to lead an established team in a call center environment.

This role is ideal for a hands-on people leader who knows how to develop employees, improve performance, and create accountability while maintaining a positive and collaborative team environment. The position offers significant exposure to senior leadership and the opportunity to influence customer service processes, performance metrics, and operational improvements.

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• Base salary of $80,000 to $100,000

  
  
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• Bonus eligible based on individual and organizational performance

  
  
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• High visibility and interaction with senior leadership

  
  
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• Opportunity to influence customer service policies, metrics, and operating decisions

  
  
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• Ability to make a meaningful impact on team performance and employee development

  
  
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• Opportunity for broader leadership exposure and increased responsibility over time

  
  
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Customer Service Manager - Key Responsibilities

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• Lead, coach, and develop a customer service team in a call center environment, with clear expectations around service, productivity, responsiveness, and accountability.

  
  
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• Build a high-performing team through consistent coaching, feedback, employee development, and effective performance management.

  
  
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• Serve as an escalation point for challenging customer situations and ensure issues are handled professionally, accurately, and efficiently.

  
  
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• Monitor call center activity and performance metrics, identify trends, and implement improvements that strengthen both employee and customer outcomes.

  
  
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• Partner with leadership and other departments to resolve issues, improve processes, and provide meaningful insight into customer service performance.

  
  
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Customer Service Manager - Qualifications

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• 5+ years of customer service, client service, or related customer-facing experience, including at least 2+ years in a direct people-management role.

  
  
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• Proven success leading and developing employees in a call center or high-volume customer service environment, including managing performance and holding teams accountable to established expectations.

  
  
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• Strong communication, problem-solving, and leadership skills with the ability to manage escalations, prioritize competing demands, and operate independently.

  
  
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A bachelor's degree is preferred but not required. The strongest candidates will be collaborative and approachable leaders who can motivate employees, set clear expectations, and confidently address performance challenges when needed.


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