Customer Service Manager

Location: Houston, TX | Onsite
Employment Type: Direct Hire | Full-Time
Salary: $80,000-$100,000, based on experience

CornerStone Professional Placement is seeking an experienced Customer Service Manager for a growing organization in the Houston, TX area. This newly created leadership position offers the opportunity to take ownership of a Customer Service function, develop a team, improve processes, and help support continued business growth.

This is not a traditional retail or call-center Customer Service role. The ideal candidate brings experience supporting customers in a technical or industrial B2B environment and combines strong Customer Service leadership with a commercial, sales-minded approach.

What You'll Do

• Lead the day-to-day Customer Service operation and manage a small team.
• Develop, document, and implement SOPs, processes, and procedures.
• Improve consistency across quoting, order management, product information, and customer communication.
• Help establish KPIs, performance expectations, and visibility into team performance.
• Coach, train, and develop employees while identifying individual strengths and development opportunities.
• Support technically complex B2B customer orders and coordinate with multiple internal departments.
• Help develop a more structured approach to customer and account ownership.
• Confidently navigate customer pricing, discount, and service conversations while protecting business relationships.
• Identify opportunities to improve the customer experience and support additional business growth.
• Partner with senior leadership to identify operational issues and recommend improvements.

What We're Looking For

• 5+ years of progressive Customer Service and/or Sales experience in a technical or industrial B2B environment, with demonstrated leadership and team-development experience.
• Experience developing or improving SOPs, processes, and procedures.
• Experience establishing or managing KPIs and performance expectations.
• Strong customer-facing communication, problem-solving, and relationship-management skills.
• Commercial mindset with the ability to balance Customer Service with sales and business objectives.
• Ability to learn and work with technical products, complex orders, and detailed customer requirements.
• Strong attention to detail and ability to succeed in an evolving, growth-oriented environment.
• ERP and/or CRM experience.
• Experience within petroleum, laboratory/scientific, chemical, energy, manufacturing, or another technical industrial environment is highly desirable.
• International customer or order-management experience is a plus.
• Technical degree, such as Chemistry or a related discipline, is a plus but not required.

What's Offered

• $80,000-$100,000 base salary, depending on experience
• 401(k) with 4% match
• Dental and vision coverage
• Tenure-based PTO
• Monday-Friday, 8:00 AM-5:00 PM schedule
• Opportunity to build and influence a Customer Service function
• Some travel may occur, primarily for industry conferences

Why This Opportunity?

This is an opportunity to step into a newly created role where you can make a visible impact. You'll have the ability to build structure, develop people, improve the customer experience, and help shape how the Customer Service function supports future growth.