Customer Service Manager [In-Office]

Ohio Department of Public Safety- Bureau of Motor Vehicles/Driver License Suspensions/Special Case Unit

Report In Location: 1970 West Broad Street, Columbus, OH 43223

Work Hours: Monday- Friday, 8:00 a.m.- 4:45 p.m.

• THIS POSITION REPORTS INTO THE OFFICE 5 DAYS A WEEK*

Perks of Working for the Ohio Department of Public Safety

• Multiple pay increases over your first years of service!
• Free Parking!
• Free onsite Gym!
• Onsite Cafeteria!

What You'll Do as a Customer Service Manager

• Under the direction of Administrative Officer 1 within the Bureau of Motor Vehicles (BMV) Special Case Unit, to plan, coordinate, promote & direct assistance & information services to respond to complaints, inquiries &/or requests for information for variety of clients & supervise assigned staff;
• Greet & respond to in person, telephone &/or written inquiries in a professional, courteous, friendly, respectful & timely manner to ensure positive internal/external customer service;
• Listen carefully to internal/external customer's questions &/or concerns & ask appropriate follow-up questions to verify understanding;
• Provide a complete, knowledgeable, accurate, precise response immediately or provide a firm commitment as to when a response will be provided;
• Follow up to ensure all of the customer's questions &/or concerns have been thoroughly answered; Direct & coordinate all activities of the Bureau of Motor Vehicles (BMV), Driver License Suspension Section (DLSS), CDL Unit (e.g., research, investigate, process & respond to inquiries received from courts, attorneys, law enforcement, general public, Attorney General's Office, Director's Office, Registrar's Offices, Bureau's legal counsel/hearing officers, & other State agencies pertaining to suspensions & cancellation of driving & registration privileges).

Click here to see the full position description

12 mos. trg. or 12 mos. exp. in departmental operations & programs, policies & procedures for assigned agency;

AND 12 mos. trg. or 12 mos. exp. in federal & state laws regarding operation of assigned agency;

AND 1 course or 3 mos. exp. in public relations;

AND 1 course or 3 mos. exp. in applications of mathematical, analytical &/or statistical methods used in formulating & solving problems or in decision making;

AND 1 course or 3 mos. exp. in public speaking, speech or communication;

AND 6 mos. trg. or 6 mos. exp. in supervisory principles/techniques.

• Or equivalent of Minimum Class Qualifications For Employment noted above.

Helpful Tips for Applying:

1. Be detailed when describing your current/previous work duties. The more the better!! Don't just write "see attached resume".

2. Tailor your application for each position you apply for. You should clearly describe how you meet the minimum qualifications outlined in this job posting.

3. Respond to all questions asked. If you do not have the education/training/experience that is being asked, select either "No" or "N/A.

Job Skill: Customer Service