Our client is a manufacturer located in the Lehigh Valley area. They are seeking a talented Customer Service Manager to join their team. This is a great opportunity to join a rapidly growing company and industry.
Essential Duties and Responsibilities:
* Serve as the primary customer contact for assigned accounts.
* Manage ongoing customer relationships to ensure satisfaction, retention, and growth.
* Coordinate customer forecasts, production schedules, engineering changes, and delivery requirements.
* Lead customer communications regarding program status, schedule updates, quality concerns, and pro-ject milestones.
Qualifications:
* Associate's or Bachelor"s degree in business, Engineering, Supply Chain, Operations, or related field pre-ferred.
* 3-10 years of experience in program management, account management, or customer service within a manufacturing environment.
* Experience in electronics manufacturing, PCB assembly, box-build assembly, cable assembly, or contract manufacturing preferred.
* Strong understanding of manufacturing operations, supply chain processes, and customer requirements.
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