Customer Service Manager

Customer Service Manager
Employment Type: Direct Hire
Salary Range: $85,000 - $100,000
Work Schedule: Onsite, Monday through Friday: 8a - 5p
Location: Mesquite, Texas

Join as our next Customer Service Manager and lead the charge in delivering exceptional post-sale support for a globally recognized leader in outdoor power equipment. As the driving force behind our customer satisfaction and warranty processes, you’ll play a pivotal role in maintaining the client's reputation for excellence while fostering growth and innovation within our team. This dynamic opportunity is perfect for energetic leaders who thrive in fast-paced environments and are passionate about elevating customer experiences.

What You’ll Be Doing:
You’ll oversee our technical services team responsible for warranty claims and product support, ensuring all processes align with company standards. Your analytical expertise will shine as you compile and interpret data on call center activities, warranty trends, and customer feedback, turning insights into actionable improvements. Working closely with internal and outsourced contact centers, you’ll support order fulfillment, problem resolution, and continuous process enhancements.  

Required Skills & Qualifications:

• Proven project management skills from conception to execution
• Strong critical thinking, decision-making, and problem-solving abilities
• Excellent multitasking skills in a fast-paced environment
• Experience managing teams and working with contact center operations
• Ability to analyze data and implement process improvements

Nice to Have Skills:

• Experience in Outdoor Power Equipment or Durable Goods industries
• Knowledge of warranty policies and technical support functions

Preferred Education & Experience:

• Bachelor’s degree in business management, or equivalent combination of education and experience
• Supervisory experience within a manufacturing environment, particularly in product support
• Background in data analysis to enhance operational efficiencies

Additional Requirements:

• Experience managing a team of at least 4 direct reports
• Ability to adapt to evolving business needs and industry standards

Take the next step in your career with a company that values innovation, leadership, and customer satisfaction. If you are ready to make an impactful difference and grow with a global leader, we encourage you to apply now!

About Trova Advisory Group

Trova Advisory Group specializes in delivering a comprehensive array of staffing solutions tailored to meet the diverse needs of businesses across multiple sectors. Our expertise spans clerical, administrative, financial, and professional roles, offered through flexible arrangements including temporary, temp-to-hire, and direct hire services.

We pride ourselves on providing top-tier talent solutions that empower organizations to thrive in today’s competitive market.

Trova Advisory Group is proud to be an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected status. We are committed to fostering an inclusive workplace where all individuals are welcomed and supported.

If you require reasonable accommodation during the application or interview process, please contact us at recruiters@gotrova.com. Include the nature of your request and your contact information.

Trova Advisory Group offers a comprehensive benefits package including medical and dental options for all eligible employees.

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