Requirements of the Customer Service Manager
Minimum 5 years of customer relationship management in aerospace manufacturing.
Experience in managing manufacturing processes, productivity and efficiency measurements.
Experience using MRP/ERP systems.
Epicor experience is a plus.
Experience with aerospace customer portals.
Ability to manage complexity and resolve conflicts that arise from balancing multiple priorities.
Proficiency in MS Excel.
Strong problem solving and analysis skills.
Strong communication/interpersonal skills.
Responsibilities of the Customer Service Manager
Leading and managing complex programs to customer and stakeholder satisfaction
Set up and operate the governance for the program of work, including establishing goals and implementing plans to achieve goal realization
Provide regular status on program progress, including creating & updating milestones and action plan implementations
Motivating the team to deliver the business case and margins expected
Organizing, coordinating, and directing activities for multiple projects
Leading project planning and resolving conflicts across programs
Managing relationships with key customer personnel
Reviewing order demand and ensuring accurate input into the ERP system
Supporting sales and estimating to ensure customer quote requests are met
Work with planning to help meet customer delivery requirements
The Customer Service Manager is responsible for leading and overseeing customer service operations within the aerospace business, ensuring exceptional support and communication. This role serves as the primary link between customers and internal teams to ensure contractual, technical, and delivery requirements are met. The Customer Service Manager drives customer satisfaction, retention, and long-term partnerships.
At Venteon, we are experts in providing Executive Search and Staffing services in Accounting & Finance, Engineering, Technology, Sales & Marketing and Advertising with the following options:
Direct Placement / Executive Search
Contract
Contract-to-Direct
Project Based Solutions
We Deliver the Right Solutions:
Our recruiters are experienced in finding the right candidates for your position. Through active recruiting within our vast network (both locally and nationally), we source qualified candidates that have the exact experience necessary to make an immediate impact.
Our goal is to make the right placement the first time. We spend a great deal of time matching the right candidate with the right opportunity. Once a placement is made, we implement an ongoing quality control program to ensure the satisfaction of both parties. We believe that being proactive in this process enables us to provide a high level of success in our placement process.
We Build Long-Term Partnerships:
Our professional staff will learn about your business, culture, and work environment in order to understand the requirements and skills needed for your open position. We then tailor our search to these specific requirements and efficiently address your critical hiring needs. Our dedication to nurturing long-term, trust-based relationships with both clients and candidates is the reason for our success.